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DocAve 6 Service Pack 3 Control Panel Reference Guide - AvePoint

DocAve 6 Service Pack 3 Control Panel Reference Guide - AvePoint

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2. Click Job Monitor to go to Job Monitor to view the log collection job.3. After the log collection job is finished, select the job by selecting the corresponding checkbox.4. Click Download, and then select Download Job Details from the drop-down menu.5. Locate a place to store the downloaded job details.6. View the collected logs or send the collected logs to an <strong>AvePoint</strong> support if necessary.To manually copy the log folders, complete the following steps:1. Log into the server where <strong>DocAve</strong> Manager resides.2. Go to the ...\<strong>AvePoint</strong>\<strong>DocAve</strong>6\Manager\<strong>Control</strong> directory.3. Locate the Logs folder, and then copy it to a safe place.4. Go to the ...\<strong>AvePoint</strong>\<strong>DocAve</strong>6\Manager\Media directory.5. Locate the Logs folder, and then copy it to a safe place.6. Go to the ...\<strong>AvePoint</strong>\<strong>DocAve</strong>6\Manager\Report directory.7. Locate the Logs folder, and then copy it to a safe place.8. Log into the server where <strong>DocAve</strong> Agent resides.9. Go to the ...\<strong>AvePoint</strong>\<strong>DocAve</strong>6\Agent directory.10. Locate the Logs folder, and then copy it to a safe place.11. View the collected logs or send the collected logs to an <strong>AvePoint</strong> support if necessary.In addition, for the users in the System and Administrators groups, you can also collect the logs of eachjob by completing the following steps:1. In the Job Monitor interface, select the job whose log you are about to collect by selecting thecorresponding text box.2. Click Download on the ribbon, and then select Download Job Logs.3. Go to the directory where the collected logs reside to view the job logs. By default, the logs willbe stored in the …\<strong>AvePoint</strong>\<strong>DocAve</strong>6\Manager\Work\TempLogFile directory.4. View the collected logs or send the collected logs to an <strong>AvePoint</strong> support if necessary.For more information, refer to <strong>DocAve</strong> 6 Job Monitor <strong>Reference</strong> <strong>Guide</strong>.For the users in the Tenant groups, the Agent logs are stored in the separate folders inthe ...\<strong>AvePoint</strong>\<strong>DocAve</strong>6\Agent\Logs directory by default according to the Tenant groups where theuser belongs.74<strong>DocAve</strong> 6: <strong>Control</strong> <strong>Panel</strong>

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