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6 TroubleshootingIf you encounter a problem while using this printer and have trouble solving it, see if any ofthe symptoms in the following pages “6.1 Clearing Paper Jams” (P. 215) through “6.8Network-related Problems” (P. 287) match your problem.If your problem is described in the following pages, apply the suggested solution providedfor the problem.If your problem is not described, or could not be solved with the suggested solution, contactour Customer Support Center or your dealer.6.1 Clearing Paper JamsA paper jam will disable the machine and cause an alarm to sound. An lamp willlight on the control panel and an error message will appear on the display. Use the figureon the bottom left of the control panel to check the location of the paper jam described inthe message, and remove the jammed paper.After the paper jam is cleared, printing restarts automatically from the point where printingstopped due to the paper jam.Alphanumericsindicatedin thefigurePosition of Paper Jamson the MessagePaper Jam SolutionReference Pages1, 2, 3 & 4 Tray 1 to 4 Paper Jam in Trays 1 - to 4 P. 2175 Tray 5 (Bypass tray) Paper Jam in the Bypass Tray 5 P. 216A Cover A Paper Jams in Upper Left Cover A P. 223B Cover B Paper Jams in Duplex Module Cover B P. 228C Cover C Paper Jams in Bottom Left Cover C P. 225D Cover D Paper Jams in Top Left Cover D P. 226- High Capacity Feeder /Tray 6Paper Jams in Tray 6 (HCF B1) P. 220- Finisher / Top cover Paper jams under the Finisher Top Cover P. 229FFinisher / Transport CoverFPaper Jams in the Finisher Transport CoverFP. 231- Finisher / Exit Cover H Paper Jams at H in the Finisher P. 236- Finisher / [2a] Paper Jams at 2a in the Finisher P. 232- Finisher / [2b] Paper Jams at 2b in the Finisher P. 233- Finisher / [3] Paper Jams at 3 in the Finisher P. 235- Finisher / [4] / [4a] Paper Jams at 4a in the Finisher P. 236- Finisher / [4] / [4b] Paper Jams at 4b in the Finisher P. 237- Finisher / [4a] / [RightBottom Tray]Paper Jams in the Right bottom tray P. 2396.1 Clearing Paper Jams 215