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MessageStaple JamOpen Finisher FrontDoor and removejammed staple fromR1Unable to print***-***A staple jam occurred in the finisher.Open the Finisher Front Door, pull out the Staple Cartridge R1 to remove the jammedstaples.Refer to• “6.2 Stapler Faults” (P. 240)Symptom/Cause/RemedyCheck the error code (***-***) on the display and take appropriate action.Note• Pressing the button will display detailed information on the controlpanel.Refer to• “ Error Codes” (P. 270)Unload output fromRight Middle TrayUnload output fromRight Top TrayWrong DrumCartridge X(X: R1, R2, R3 or R4)The Right Middle Tray is full.Remove the output paper from the tray.The Right Top Tray is full.Remove the output paper from the tray.The installed Drum Cartridge X is not supported by this machine.Install the appropriate drum cartridge for this machine.Note• Pressing the button will display detailed information on the controlpanel.Refer to• “ Types of Consumables” (P. 292)Wrong TonerCartridge: X(X: Y, M, C or K)The installed Toner Cartridge X is not supported by this machine.Install the appropriate toner cartridge for this machine.Note• Pressing the button will display detailed information on the controlpanel.Refer to• “ Types of Consumables” (P. 292)Check Tray N paper (N: 1 to 4, 6)The correct type of paper is not loaded in the paper tray N.Load paper of the size, orientation, and type indicated by the message, into thepaper tray N.If the message persists after the correct paper is loaded, the machine may notrecognize the paper size correctly. Make sure the position of the paper guides.Note• Pressing the button will display detailed information on the controlpanel.Refer to• “ Loading paper into Trays 1 through 4” (P. 124)• “ Loading Paper into Tray 6 (HCF B1)” (P. 126)*1 : The number of pages that can be printed is greatly affected by printing conditions and document content. For details,refer to “A.3 Life of Consumables and Regular Replacement Parts” (P. 402).6.7 Error Messages and Error Codes 269