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Error CodesError codes are six-digit numbers that appear on the control panel when errors occur. Sucherrors include abnormal print jobs and printer malfunctions.Error codes provide important information that identifies the causes of errors. Please havethe applicable error codes on hand when calling our Customer Support Center or yourdealer.The following table lists the error codes that can be resolved by users. When an error codeis displayed, see if it is listed in the following table.The following error codes are listed in ascending order.If error codes other than those in the following list appear, or any progress has not beenshown after taking the appropriate action according to the following instruction, contact ourCustomer Support Center. It is hard for customers to tackle with the error codes other thanthose in the list.Error CodeCause/Remedy012-500 An error occurred at the Finisher.Switch off the machine power, make sure that the display is blank, and then switch on themachine power. If the error still is not resolved, contact our Customer Support Center.016-210 This function cannot be used when the HDD Extension Kit (optional) is not installed.The hard disk is required to use this function.016-211 This function cannot be used when an additional system memory (optional) is not installed.An additional system memory is required to use this function.016-212016-215016-217016-219016-242An error occurred in the software.Switch off the machine power, make sure that the display is blank, and then switch on themachine power. If the error still is not resolved, contact our Customer Support Center.016-400 The 802.1x user name and password are wrong.Check the user name and password and enter them correctly. If this does not solve the problem,check for problems with your network environment.016-401 802.1x authentication protocol cannot be processed.Reconfigure the printer's authentication protocol so it matches that of the authentication protocolof the authentication server.016-402 The authentication connection timed out.Check the switch setting of the authentication device connecting the printer and physical network,and/or the network connection.016-403 The root certificate does not match.Check the authentication server and store the root certificate of the authentication server'scertificate on the printer.If you are unable to obtain the root certificate of the server certificate, Set [Verify SrvrCert] under[IEEE 802.1x] to [Disabled].Refer to• “ [IEEE 802.1x]” (P. 169)016-404 An internal error occurred.Re-try the same operation. If this does not correct the situation, it could indicate a mechanicalproblem. Contact our Customer Support Center or your dealer.016-405 An error occurred in the certificate database file during starting the operating system.Initialize the certificate.Refer to• “ [Init/Delete Data]” (P. 212)270 6 Troubleshooting