Administration HiPath 3000/5000 V7 IP systems

3000sb1.fm
For internal use only Introduction
Features
1.5.3 Whisper
The "Whisper" feature allows a station (station C in the diagram) to monitor an ongoing connection
between two stations (stations A and B in the diagram) and to communicate with one
of these two stations. In other words, the connection is set up in such a way that station C can
only be heard by station A and station B can only hear station A.
> Although there is no connection between station B and station C, station B may be
Station C activates this feature by dialing a code. The telephone features a part-programmed
key (only the code is programmed on the key, the station number must be suffix-dialed). The
Service menu features a new menu item for this. The Idle/Call menu, on the other hand, has
not been changed.
The "Whisper" feature is designed for use in call centers or executive/secretary systems, for
example, and enables the user to communicate with one party (A) without the knowledge of the
other party (B).
> The option for activating the feature is linked to a new user-specific class of service.
able to overhear what station C says as a result of feedback from station A’s telephone.
Station A:
speaks to B (and C)
hears B and C
Station C:
speaks to A
hears A and B
Station B:
speaks to A
hears A
Station A can block the Whisper feature with a second class of service.
P31003-H3570-Y100-4-7618, 2007-10-31
HiPath 3000/5000 V7, System Description 1-9