Administration HiPath 3000/5000 V7 IP systems

3000sb8.fm
For internal use only Applications
HiPath ProCenter Compact V2.0
9.7 HiPath ProCenter Compact V2.0
Medium-sized companies are increasingly calling for options in the simple ACD solutions segment
to visualize and evaluate customer call behavior.
For HiPath 3000/5000, HiPath ProCenter Compact represents a professional, cost-effective
call-center application that extends the integrated uniform call distribution (UCD) service to include
● supervisor station with real-time reporting
● statistics
● wallboards
for up to 64 active agents.
HiPath ProCenter Compact is operated on a standard PC under Microsoft Windows NT 4 Workstation,
2000 Professional or XP.
HiPath ProCenter Compact is a multi-user application that assigns each user individual rights
to use the application and evaluate recorded data.
The integrated administration interface permits the user-friendly configuration of users, classes
of service, reports, licenses, etc. A special database backup feature is used to protect customer-specific
data on the PC against unauthorized evaluation.
Statutory provisions involving data capture and evaluations and subject to the co-determination
act are satisfied by implementing a second password for the administration of this data.
9.8 HiPath ComAssistant V1.0
ComAssistant is a server-based CTI solution for the intranet. Software installation and configuration
are performed centrally on the server. User-specific journal data and settings are saved
on this server. This totally eliminates the need for client installations. It ensures fast and simple
distribution on the intranet.
As the function is offered via HTML pages and HTTP requests, all you need is a Web browser
to use ComAssistant from any computer in the intranet.
Even if the user’s PC is deactivated, all journal information relevant to him or her is displayed
on the server.
User data backup is performed centrally.
In addition to a key option for integrating the telephony function in own Web pages using HTTP
requests, ComAssistant delivers a standard user interface with which all functions can be used.
ComAssistant Rules is the ComAssistant component that performs rule definition and interpretation.
P31003-H3570-Y100-4-7618, 2007-10-31
HiPath 3000/5000 V7, System Description 9-15