Administration HiPath 3000/5000 V7 IP systems

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3000sb8.fm Applications For internal use only HiPath ProCenter Office V1.3 Technical specifications ● Connection of HiPath ProCenter Office V1.3 to HiPath 35x0, 37x0 version 3.0 or later ● Group-based routing in up to 30 groups or skill-based routing with up to 20 skills, each with 100 priorities per agent ● Eight supervisors/administrators ● Connection of up to 30 wallboards ● Integrated ACD queues with multiple simultaneous announcements for up to 20 callers bundled for each channel ● 64 agents ● Optional integration of messaging applications in MS Exchange 5.5 and 2000 or Lotus Notes 4 V4.6 or later and Lotus Notes 5 V5.08 or later ● CTI with information and dial functions over the PC using Windows-based user interfaces (connection of CTI software possible via TAPI Third Party) ● Integration in existing databases via DDE and TAPI First Party ● Statistics for evaluating communication processes ● Minimum server PC requirements: Intel Pentium III with 650 MHz and 512 MB RAM, PS/2 mouse and keyboard, 9 GB hard disk, 3.5-inch FD (1.44 MB), CD-ROM drive, LAN adapter: 10/100 Mbps Ethernet (TCP/IP protocol), 17-inch SVGA color monitor, Windows 2000 Server with Service Pack 2 or higher (subject to market changes) ● Remote service including security logon P31003-H3570-Y100-4-7618, 2007-10-31 9-14 HiPath 3000/5000 V7, System Description
3000sb8.fm For internal use only Applications HiPath ProCenter Compact V2.0 9.7 HiPath ProCenter Compact V2.0 Medium-sized companies are increasingly calling for options in the simple ACD solutions segment to visualize and evaluate customer call behavior. For HiPath 3000/5000, HiPath ProCenter Compact represents a professional, cost-effective call-center application that extends the integrated uniform call distribution (UCD) service to include ● supervisor station with real-time reporting ● statistics ● wallboards for up to 64 active agents. HiPath ProCenter Compact is operated on a standard PC under Microsoft Windows NT 4 Workstation, 2000 Professional or XP. HiPath ProCenter Compact is a multi-user application that assigns each user individual rights to use the application and evaluate recorded data. The integrated administration interface permits the user-friendly configuration of users, classes of service, reports, licenses, etc. A special database backup feature is used to protect customer-specific data on the PC against unauthorized evaluation. Statutory provisions involving data capture and evaluations and subject to the co-determination act are satisfied by implementing a second password for the administration of this data. 9.8 HiPath ComAssistant V1.0 ComAssistant is a server-based CTI solution for the intranet. Software installation and configuration are performed centrally on the server. User-specific journal data and settings are saved on this server. This totally eliminates the need for client installations. It ensures fast and simple distribution on the intranet. As the function is offered via HTML pages and HTTP requests, all you need is a Web browser to use ComAssistant from any computer in the intranet. Even if the user’s PC is deactivated, all journal information relevant to him or her is displayed on the server. User data backup is performed centrally. In addition to a key option for integrating the telephony function in own Web pages using HTTP requests, ComAssistant delivers a standard user interface with which all functions can be used. ComAssistant Rules is the ComAssistant component that performs rule definition and interpretation. P31003-H3570-Y100-4-7618, 2007-10-31 HiPath 3000/5000 V7, System Description 9-15
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