Administration HiPath 3000/5000 V7 IP systems

3000sb8.fm
Applications For internal use only
HiPath Xpressions (HiPath Xpressions V3.0/HiPath Xpressions V4.0)
Auto Attendant
The Auto Attendant function is provided to improve customer availability. After listening to the
greeting and list of options available, a caller can either select a more qualified contact, set up
a direct telephone connection to the selected contact or choose automatic connection to the
attendant console.
9.9.1 HiPath Xpressions Compact V2.0
HiPath Xpressions Compact is a system for operating voice mailboxes with different capabilities
with the AutoAttendant function (menu-driven call processing). The system is designed as a
plug-in card for operation in Hicom 150/HiPath 3000 communication systems. System administration
is performed with HiPath 3000 Manager C or HiPath 3000 Manager E.
HiPath Xpressions Compact V2.0 features the following individual functions:
● Depending on the HiPath Xpressions Compact V2.0 system type and product variant, up
to 8 or 24 ports, that is, up to 8 or 24 parallel attendant console and answering machine
operations.
● 100 hours voice recording capacity.
● Two telephone user interfaces; the standard interface corresponds to the interface in version
1.0. The second interface is the Xpressions interface which has the same key layout
as the Xpressions V3.0 interface (same key for same function).
● The HiPath 3000 multi-customer function is supported (for example, in incubators with a
common telephone system).
● 3/8/20 minutes maximum announcement length per voice mailbox, depending on the mailbox
type.
● Scheduled notification call after receiving a new voice message,
either as a telephone call, as a pager message* or as an SMS* (Short Message Service)
(DTMF suffix-dialing only)
● Classification of messages, answers and comments as private, urgent, and normal.
● Date and time stamp for every message.
● Distribution of messages to all mailboxes (broadcast) or distribution lists.
● Option for calling back callers who left a message
(CLIP service necessary).
● Automatic deletion of old voice messages after a preset interval.
● Alternative greetings depending on time of day, call type or calendar.
P31003-H3570-Y100-4-7618, 2007-10-31
9-22 HiPath 3000/5000 V7, System Description