Administration HiPath 3000/5000 V7 IP systems

3000sb5.fm
Serviceability For internal use only
Options in the Service Department
5.3.5.12 Licensing Analysis
> This documentation does not cover interpretation of the analysis data. Trace files,
5.3.5.12.1 Analysis Using Customer License Manager (CLM)
The CLM installation directory (for example, C:\Program Files\licensing\license
manager) contains the Trace directory among other things. Each time the TomCat Web server
is started, a new subdirectory is created to which the trace output is then written. Trace output
can be viewed using MS Internet Explorer.
5.3.5.12.2 Analysis Using Customer License Agent (CLA)
The CLA offers two analysis options:
Log files
The Customer License Agent (CLA) manages a configuration log and error log. Both logs are
viewed using the CLM. This provides a good overview of an error situation that helps to narrow
down an error to a specific area, for example.
Trace files
log files, etc. are used for problem analysis and are interpreted by Service Support
during servicing.
The CLA records detailed information about its internal processes in a text file that is stored in
the bin subdirectory of its installation directory. The degree of detail (off, low, standard, all) and
the size (in MB) of this recorded information can be defined using the Customer License Manager
(CLM).
P31003-H3570-Y100-4-7618, 2007-10-31
5-24 HiPath 3000/5000 V7, System Description