Administration HiPath 3000/5000 V7 IP systems

3000sb8.fm
For internal use only Applications
HiPath ProCenter Agile Standard V6.5
For managers
HiPath ProCenter Agile features a standardized Manager Desktop, a flexible interface, and a
familiar Outlook-based screen layout. Planning and configuration are easier to perform with an
integrated tool for all administration tasks.
The Manager Desktop encompasses the following activity centers:
● The Administration Center is used to define users, groups, queues, and devices.
With predefined, editable profiles and appropriate classes of service, the configuration of
system users and resources is child’s play. Call-specific wrap-up and availability reasons
are also configured here.
● In the Broadcast Center, views and real-time statistics are defined for filtering purposes,
representation on wallboards or streaming transmission to the Agent Desktops. You can
quickly define your own business rules, limits and display parameters for immediate implementation
with simple point-and-click operations.
● The Design Center is a powerful program with configurable and reusable components that
can be used in intelligent routing concepts, schedules, call processing, and queues.
9.5 HiPath ProCenter Agile Standard V6.5
HiPath TM ProCenter © Agile offers small and medium-sized companies as well as "unofficial"
call centers with up to 150 agents a cost-effective, high-performance solution with the following
features:
● Intuitive Agent Desktops for the efficient processing of voice and e-mail interaction
● Unique presence and cooperation tool for increasing the initial contact resolution rate
● Advanced visual display tools for optimum contact center design, supervision, and reporting
● Intelligent, group-based routing and call processing, including optional basic IVR
● Rational implementation for rapid, simple, and cost-effective application
Companies are nowadays under increasing pressure to meet growing customers’ demands for
higher levels of service. Routing, customer contact processing and administration are of key
importance to offering excellent customer service and increasing customer loyalty.
At the same time, you want to ensure that your agents have the necessary tools to efficiently
process contacts at all customer interaction interfaces. Your managers should also be issued
with user-friendly tools so that they can guarantee top-quality customer service and optimum
staff productivity.
P31003-H3570-Y100-4-7618, 2007-10-31
HiPath 3000/5000 V7, System Description 9-7