Administration HiPath 3000/5000 V7 IP systems

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3000sb6.fm Middleware For internal use only HiPath TAPI 120 V2.0 Server Operating systems CallCenter operation 6.1.2 Data Synchronization Data synchronization Data synchronization (HiPath 3000/5000) The CCMC components are responsible for synchronizing the configuration data when using TAPI 170 in the HiPath 3000/5000 network: Feature providerdatabase Windows NT 4.0 (SP 6 or higher) or Windows 2000 If, as a customer of Siemens Enterprise Communications GmbH & Co. KG, you want to operate a call center with more than 32 agents at the CSTA interface, contact your country-specific Siemens organization to inspect additional configurations. For direct sales, please use the planning tool to check the dynamic performance limit of a HiPath 37x0 configuration. HiPath 3000/5000 server Synchronization via CCMC TAPI 170 database ● The CCMCs (Central Configuration Manager Client) on the various PCs are responsible for synchronizing the configuration data between the Feature Provider database and the local HiPath databases (mdb). P31003-H3570-Y100-4-7618, 2007-10-31 6-2 HiPath 3000/5000 V7, System Description
3000sb6.fm For internal use only Middleware HiPath TAPI 120 V2.0 6.1.3 Features The following features are available depending on the system used and the support of the TAPI applications: Features of the Components TSP/CMD ● Outgoing connection setup, incoming call acceptance, ending calls ● Call status display, call number display ● Call logging ● Call pick-up (group), consultation hold, toggle, call transfer, conference ● Speed transfer, redirect and call hold ● Touchtone dialing (DTMF) during conversation ● Call detail information ● Description of display ● Hookswitch status setting/retrieval ● Volume control for handset, speaker and headset ● Set LED mode ● Park/unpark ● Dynamic generation of lines via the application ● Call center features – Retrieve/set/delete mailbox indicator (message waiting) – Retrieve/set/delete call forwarding/do not disturb – Additional information for forwarded/ redirected/switched calls – Playing Music On Hold and recorded announcements (RCA) – Trunk and UCD monitoring – Call detail recording (with respect to call status) – Unique call identification (in the general domain) – Call data exchange between TAPI applications (in the general domain) P31003-H3570-Y100-4-7618, 2007-10-31 HiPath 3000/5000 V7, System Description 6-3
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