Administration HiPath 3000/5000 V7 IP systems

3000sb5.fm
For internal use only Serviceability
Options in the Service Department
5.3.9.2 HiPath 5000 Connection Options
In general, the connection to HiPath 5000 is established via special software programs, such
as pcANYWHERE. Please refer to the relevant product documentation for information on possible
applications.
If the customer agrees, Remote Access Service RAS can also be used, provided this service
is active on the HiPath 5000 server.
5.3.9.3 Remote System Administration
Remote Administration with HiPath 3000/5000 Manager E
To establish a remote connection between HiPath 3000/5000 and the service center (HiPath
3000/5000 Manager E), the following options are available:
● Callback
● Service call via code
● Automatic error signaling
Any one of these options establishes a connection using the integrated digital modem (B channel)
or the integrated analog modem (IMODN).
Callback
HiPath 3000/5000 can manage up to 6 different callback indices (callback passwords and their
relevant callback numbers), in which case the first callback connection is also the destination
of the automatic error signaling. For each callback connection, you can select either the digital
modem (B channel) or the analog modem (IMODN).
Service call via code
You can use any telephone to initiate a HiPath 3000/5000 service call to the service center by
selecting the connection setup option “Service call using a code” and activating the feature “Remote
access immediately after installation”. In contrast to the usual callback procedure, this
callback (service call) is not activated by HiPath 3000/5000 Manager E itself, but by any telephone
you choose. Callback initialization is essentially skipped.
The service call destinations are the six callback indices that also apply to callback. You are
not required to enter the relevant passwords.
Automatic error signaling
Error Class B errors can be transferred to a service center automatically. For more information
on this, see Section 5.3.9.5.
P31003-H3570-Y100-4-7618, 2007-10-31
HiPath 3000/5000 V7, System Description 5-31