Administration HiPath 3000/5000 V7 IP systems

3000sb8.fm
For internal use only Applications
HiPath Hospitality Service Center Compact V2.0
9.12 HiPath Hospitality Service Center Compact V2.0
The HiPath Hospitality Service Center is an intelligent CRM solution that can perfectly simulate
and implement service operations in hotels. HHSC was specially developed for the needs of
the service-oriented hospitality industry. It is a conceptual breakthrough in the integration of
communication services and service control for guests. This innovative solutions helps hotels
to reflect their business strategy in consistent guest services and to increase profitability.
Features
● Work process optimization through the integration of telephone switches and software applications
● Intuitive, customized interface for the hospitality industry
● Service tracking to trace customer wishes from request to satisfaction
● Reporting functions for effective personnel management
(including a more flexible definition of key performance indicators)
● Provision of large volumes of information and statistics for Hotel Management
● Intelligent routing functions to automatically increase capacities during peak hours
● Facility Monitoring and the emergency module for effective facility management and active
security
● Service center shared by multiple facilities to maximize savings
9.13 HiPath Hospitality Service Center Business V2.0
See Section 9.12, "HiPath Hospitality Service Center Compact V2.0"
9.14 HiPath Hotel Standard V4.1
Communication solution for hotels and residential homes for the elderly
HiPath Hotel Standard is a PC-based hotel solution for small and medium-sized hotels and residential
homes for the elderly (serviced apartments with hotel-like character) with up to 250
rooms as standalone or multi-station system. The Windows interface is intuitive and easy to
use. In connection with the communication platform, work routines are accelerated, duplicated
activities are avoided, and perfect service is guaranteed.
The most important functions of HiPath Hotel Standard:
● Check-in with capture assistant, group check-in
● Check-out with billing assistant
P31003-H3570-Y100-4-7618, 2007-10-31
HiPath 3000/5000 V7, System Description 9-25