Administration HiPath 3000/5000 V7 IP systems

3000sb7.fm
For internal use only Workpoints
Attendant Consoles
8.12.3 optiPoint Attendant
Definition
Switching services can be performed in HiPath 3000/5000 using a specially configured telephone.
This optiPoint Attendant (AC) also serves as an intercept position at the same time. At
the AC all calls accumulate if there is no direct inward dialing option, or if a station could not be
contacted using the call allocation algorithm in Call Management (intercept). The operator then
forwards the incoming calls to the relevant stations.
The system telephones optiset E standard, optiset E advance plus/comfort, optiset E advance
conference/conference, optiset E memory, optiPoint 500 basic, optiPoint 500 standard, and optiPoint
500 advance as well as IP phones can be configured as an optiPoint Attendant.
The function keys of the system telephone used for optiPoint Attendant are preset as follows
and can be changed by the service technician if necessary:
● Night answer (switches night answer on/off)
● Telephone directory (opens the internal telephone directory)
● Held calls (provides information on the number of held calls)
● Busy override (goes into a busy connection)
● Hold (puts a party on hold)
● External 1 (first external call, incoming/outgoing)
● External 2 (second external call, incoming/outgoing)
● Disconnect (disconnect or connect a call)
Depending on the individual customer’s requirements, optiPoint Attendant can be equipped
with key modules and/or with busy lamp fields (optiPoint BLF). The number of function keys
(particularly the internal name keys) is increased accordingly (Table 8-11).
Total number of keys 16 32 48 64 90 106 122 180 196 212
Number of key modules 1 2 3 4 – 1 2 – 1 2
Keys on key modules 16 32 48 64 – 16 32 – 16 32
Number of BLFs (optiPoint BLF) – – – – 1 1 1 2 2 2
Keys on BLFs (optiPoint BLF) – – – – 90 90 90 180 180 180
Table 8-11 optiPoint Attendant - Function key totals for additional key modules and BLFs
When a total of 2 key modules and 2 optiPoint BLFs are connected up a maximum of 212 internal
name keys (with internal station number) with busy lamp indicator can be shown.
P31003-H3570-Y100-4-7618, 2007-10-31
HiPath 3000/5000 V7, System Description 8-117