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Volume Two - Academic Conferences

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The Evolution of eLearning Platform TESYS User<br />

Preferences During the Training Processes<br />

Adriana Schiopoiu Burlea 1 , Amelia Badica 2 and Carmen Radu 2<br />

1<br />

Management Marketing Department, University of Craiova, Romania<br />

2<br />

Statistics and Informatics Department, University of Craiova, Romania<br />

adriana_burlea@yahoo.com<br />

ameliabd@yahoo.com<br />

carmenrozana@yahoo.com<br />

Abstract: The use of eLearning platform TESYS during continuous training programmes started in 2005, when<br />

the first training project PHARE was initiated. Therefore, a study conducted in 2005-2007 highlighted that the<br />

requirements of platform TESYS users were influenced by their personal characteristics rather than the<br />

characteristics of the eLearning platform. In the period 2007-2010, eLearning platform TESYS has been<br />

continuously improved in order to meet both the needs of the user and the demands of the teachers. Taking into<br />

account both, user requirements and technological developments, the eLearning platform TESYS has been<br />

improved and, consequently, our study aims to analyze how users perceive technological improvements of the<br />

platform during a new training process conducted in 2009-2011. In the course of the research, we followed the<br />

correlation between the experienced users and the first-time learners on eLearning platform TESYS. Therefore,<br />

our quantitative and qualitative research reveals that users’ expectations and needs referring to the eLearning<br />

platform TESYS are inhomogeneous and unpredictable. The relationship between learners-professors is very<br />

important in the knowledge management process. The course structure is a very important qualitative variable<br />

that contributes to the satisfaction of the learners and the quality of the eLearning platform Tesys cannot supply<br />

the content of the chapters. The practical implications of our research are important both for the users of the<br />

eLearning system that need different levels of competences in using eLearning platform, and for the technical<br />

team which deals with the management of the eLearning platforms in order to understand the needs of the<br />

learners and to adapt the technological characteristics of the platform to these requirements to obtain high<br />

results. The study indicates that the role of the human factor in the eLearning process is prominent and users<br />

perceive any improvement of the eLearning platform as necessary and even mandatory for a proper functioning.<br />

This article will represent the framework for our future research, its goal being the study of the relation between<br />

the satisfaction of the eLearning platform TESYS users and the results obtained in exams by the students that<br />

answered our questionnaires. Based on the grades we will determine whether there is a direct correlation<br />

between the results obtained in the exams, the content of the courses and the usefulness of the eLearning<br />

platform.<br />

Keywords: eLearning platform TESYS, knowledge, users satisfaction, usability<br />

1. Introduction<br />

The eLearning education system increasingly gains more ground against classical education and it is<br />

considered as one of the systems that use the most expensive technology tools (Salinas, 2008). The<br />

advantages and disadvantages of this system were and are studied by a number of scholars, but<br />

these approaches have a unilateral character:<br />

Some approaches watch the technical features of the eLearning platforms, without considering<br />

the user satisfaction (Mahdizadeh et al. 2008), and<br />

Others consider mainly the human factor, decreasing the importance of the eLearning system<br />

technical characteristics as a whole (Burlea Schiopoiu, 2008; Nakayama et al. 2009).<br />

Arguments for and against unilateral approaches are supported on the one hand by the large number<br />

of eLearning platforms on the market (Moodle, Blackboard, eCollege, DataTel, Web Advisor, Tesys,<br />

Caroline, ClickClass, Clivir, DazzlerMax, Docebo, e-ducativa Virtual Campus, eLeaP LMS, eStudy,<br />

IBT Server, Interact), and on the other hand, by the increasingly homogeneous preferences of the<br />

eLearning system users, both students and teachers (Bolliger & Wasilik, 2009; Craig et al. 2008).<br />

Many studies reporting investigations of student perspectives on using eLearning platform (McGill &<br />

Hobbs, 2008; Nakayama & Yamamoto, 2011) were conducted, but the number of studies<br />

investigating the perspectives of teachers remains limited in number (Jones & Jones, 2005; Palmer &<br />

Holt, 2009).<br />

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