The University of California Libraries: A Plan for Development (1977)
The University of California Libraries: A Plan for Development (1977)
The University of California Libraries: A Plan for Development (1977)
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CHAPTER VII<br />
INFORMATION AND INSTRUCTIONAL SERVICES<br />
In addition to library materials, users may also need in<strong>for</strong>mation<br />
that they are unable to locate themselves, and they may need instruction<br />
in the use <strong>of</strong> libraries and library materials.<br />
Reference and In<strong>for</strong>mation Services. <strong>The</strong> reference services <strong>of</strong>fered<br />
by the <strong>University</strong>'s libraries are broader and more varied than most<br />
users realize. In addition to answering questions on almost every conceivable<br />
subject, reference librarians provide assistance on research<br />
projects undertaken by faculty members and graduate students, explain<br />
the use <strong>of</strong> complex bibliographic tools, arrange computerized searches<br />
<strong>of</strong> many different data bases, conduct in<strong>for</strong>mation searches using on-line<br />
terminals, and (as noted later in this chapter) <strong>of</strong>fer both <strong>for</strong>mal and<br />
in<strong>for</strong>mal instruction in the use <strong>of</strong> libraries. Some requests can be<br />
answered with simple, factual in<strong>for</strong>mation, but others require research<br />
that may take hours or even days <strong>of</strong> investigation.<br />
As noted in Chapter V, the library's first significant task, from<br />
the standpoint <strong>of</strong> the user, is to help him identify the materials he<br />
needs. For many types <strong>of</strong> materials, the bibliographic tools available<br />
<strong>for</strong> this task are complex or incomplete, and the user is unlikely to be<br />
successful in finding the material needed by himself. Librarians are<br />
there<strong>for</strong>e needed to assist users in interpreting such tools, and to<br />
insure that all possible sources <strong>of</strong> in<strong>for</strong>mation are made known to the<br />
reader.<br />
<strong>The</strong> advent <strong>of</strong> computerized services <strong>for</strong> searching machine-readable<br />
data bases has also added a new dimension to reference and in<strong>for</strong>mation<br />
services. Many <strong>of</strong> the major abstracting and indexing services, such as<br />
Chemical Abstracts, Biological Abstracts and the Current Index to Journals<br />
in Education, are now in machine-readable <strong>for</strong>m, and computerized<br />
searching <strong>of</strong> these data bases is provided by UC through the Computerized<br />
In<strong>for</strong>mation Services (CIS) unit, a Systemwide library activity located<br />
at the UCLA campus. CIS also negotiates contracts with commercial