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The University of California Libraries: A Plan for Development (1977)

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64 <strong>The</strong> <strong>University</strong> <strong>of</strong> <strong>Cali<strong>for</strong>nia</strong> <strong>Libraries</strong><br />

At each library location, staff will be available to provide<br />

instruction in the use <strong>of</strong> the terminals, and brief printed guides<br />

will also be available. However, the experience with such systems<br />

to date indicates that the most effective method <strong>of</strong> instruction is<br />

through the terminal itself; the user need only press a "begin" or<br />

"start" button, and the computer programs provide step-by-step instructions<br />

on the screen. Audio cassettes may also be coupled to<br />

the terminals to provide verbal instruction to accompany the screen<br />

display. In addition, the terminals will contain "help" or "panic"<br />

buttons which when pressed will help the user by providing in<strong>for</strong>mation<br />

about the search so far, <strong>of</strong>fer solutions to snags which the<br />

user may have encountered, or enable him to return to an earlier<br />

part <strong>of</strong> the search.<br />

Investigations at UC Irvine indicate that much can be done to<br />

make the use <strong>of</strong> computer terminals com<strong>for</strong>table and inviting through<br />

attention to human engineering factors. For example, it is not<br />

necessary <strong>for</strong> user to "log" on and <strong>of</strong>f, or to learn special codes<br />

or language. Straight<strong>for</strong>ward English can be used, and no familiarity<br />

with computers is necessary. Careful wording <strong>of</strong> instructions<br />

and the liberal use <strong>of</strong> graphics, flashing displays, bold type and<br />

other devices can help make the use <strong>of</strong> the terminal clear, and attention<br />

to the environment in which the terminals are placed also has a<br />

positive effect. 11 By careful consideration <strong>of</strong> such factors, and by<br />

learning from the experience <strong>of</strong> other libraries that have used online<br />

terminals, the <strong>University</strong> should be able to construct a system<br />

that is both acceptable to library users and more efficient.<br />

Advantages <strong>of</strong> the On-line Catalog. <strong>The</strong> advantages <strong>of</strong> such a<br />

system are manifold:<br />

1. It can be much more nearly complete than existing catalogs,<br />

providing "immediate access in a single location to all records,<br />

11 From a conversation with Alfred Bork, UC Irvine; see also Alfred<br />

M. Bork, "<strong>The</strong> Computer in Learning--<strong>The</strong> Ordinary Mortal," Proceedings<br />

<strong>of</strong> the AFIPS National Computer Conference, 1973, pp. M43-44.

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