The University of California Libraries: A Plan for Development (1977)

112 The University of California Libraries
6) That reference service throughout the UC system be
coordinated in such a way that reference questions beyond the scope
of one library can be referred to the UC library or librarian with
assigned responsibility and expertise in the field.
Library use and bibliographic research are complex, because
knowledge and the library materials which contain knowledge are complex.
To insure that the best use is made of the University's library
collections, additional staffing in the public service area will be
required, and this additional staffing will add to library costs. In
economic terms, however, expenditures on such additional staff will
maximize the intellectual return on the investment made by the State
in these collections, and the benefits will far outweigh the costs.