registration document France Telecom 2009 - Orange.com

More documents

Recommendations

Info

6 OVERVIEW overview of the Group’s Business OF BUSINESS Uganda which has three operators. With a mobile market of 118,000 active customers (+97% compared with 2008) and 25% market share, Orange is still behind its competitor MTN. Its strategy focuses on low communication rates and special offers for business customers (fl eet management, mobile accounts). Orange Bissau is the number-two operator in terms of 2G coverage, which extends to Bissau-Ziguinchor and Bissau- Conakry, the country’s main economic centers. The distribution network includes three distributors, plus a team of 30 local developers. Orange is the leader on the Internet market, with 75% market share (S ource: Orange Guinée Bissau). The development of Internet services is still limited by the country’s lack of electricity. In 2009, Orange launched broadband Internet and had 928 customers at the end of the year. Uganda Uganda has a population of 33 million . In October 2008, France Telecom and Hits Telecom Uganda formed Orange Uganda Ltd to provide telecommunication services under the Orange brand. Orange Uganda Ltd (OUL), 65.9% controlled by France Telecom at the end of 2009, will benefi t from the license acquired by Hits Telecom Uganda as well as its GSM network and its main telecommunications equipment. Orange Uganda launched its mobile telecommunications services in March 2009 with 2G and 3G technologies. The mobile market has increased sharply, with a constantly rising penetration rate (from 27% at end 2008 to 33% at end 2009). Mobile use primarily includes voice and SMS. Competition is very high, with six operators on a market with an estimated 11.1 million SIM cards. Orange’s mobile market counted 350 thousand active customers at the end of 2009, almost exclusively prepaid customers since very few people in this country have bank accounts. At the end of 2009, Orange’s network covered the Center, East and West of the country. Orange’s distribution network includes nine exclusive stores across the country, and an indirect distribution network (retail stores and traveling salespeople). Orange launched its Internet services in the fi nal quarter of 2009. Vanuatu Vanuatu has a population of 0.2 million . Telecom Vanuatu Limited (TVL), a fi xed, mobile and Internet operator, is equally- and jointly-owned by France Telecom (FCR) and the Cable & Wireless group. The mobile market is shared by TVL and Digicel, which entered the market in June 2008, and whose license was also extended to fi xed telephony. Digicel focuses on the business market, to which it sells SIM Boxes. At the end of 2008, seven new Internet licenses were granted to niche operators, which will concentrate on WiFi and VoIP in the capital. In this context, TVL will launch new offers to maintain its place as number one on the Internet market. TVL’s main strategic areas are service quality, infrastructure construction (backbone network, switches) and developing mobile coverage. Mobile use primarily included voice and SMS. Fixed-line services are offered across the entire island chain, through fi ber, copper, or IRT radio bundles. 2G mobile technology is being rolled out across the country. ADSL and WiMax Internet are available on the two main islands (Efate and Santo). In 2010, Internet service quality will be improved through the introduction of DSLAM. For geographic reasons (the island chain is 1,500 km long with more than 80 main islands and several smaller ones), the distribution network is concentrated in cities and towns where most stores carry TVL products and where there are teams of traveling salespeople. Tunisia In June 2009, the Tunisian government announced it had chosen the consortium composed of France Telecom and Divona Telecom, a Tunisian operator, or the acquisition of the third fi xed-line and mobile (2G and 3G) license in Tunisia. In July 2009, France Telecom subscribed to a capital increase of Divona Telecom in exchange for 49% of Divona Telecom’s capital, which became Orange Tunisie. The launch of the operator’s commercial activities is planned for 2010. 144 2009 REGISTRATION DOCUMENT / FRANCE TELECOM
overview of the Group’s Business 6 OVERVIEW OF BUSINESS Enterprise Communication Services 6.3.6 Enterprise Communication Services The Orange Business Services brand covers: ■ the Enterprise Communication Services (ECS) entity, which provides communication services to multinationals and French SMEs and large accounts (1) ; ■ and Orange subsidiaries’ Business-to-Business (B2B) activities. Orange Business Services covers all the Group’s business customers in 166 countries and regions where it provides local technical and commercial assistance. In 2009, ECS generated revenues of 7.6 billion euros before intra-group eliminations. In addition to France Telecom S.A.’s and Equant’s business activity, this business sector includes several subsidiaries, each with its own specifi c expertise, including: Etrali (trading solutions), Almerys (healthcare), Orange Consulting, Multimedia Business Services (multimedia contact centers), Neocles (virtualization solutions) Silicomp (design and development of onboard Machine to Machine applications), Data & Mobiles (vehicle fl eet management), Obiane and Telecom System (secure network integration), EGT (video-conferencing equipment), and GlobeCast (multimedia distribution systems). 6.3.6.1 Market France Telecom Group operates under the brand name Orange Business Services, both in France and internationally, on the Business communication and IT services markets. This market is part of the Information and Communications Technologies (ICT) sector, which brings together technologies used to process and send information (primarily IT and communication technologies). This market is worth around 900 billion euros worldwide, of which around 45% is due to telecommunications. Z FIG. 1: ORANGE BUSINESS SERVICES’ POSITION ON THE ICT VALUE CHAIN Mobile Telecom Fixed Telecom Hosting Infra Telecom (integration maintenance) Infra Telecom outsourcing Infra IT (integration maintenance) Infra IT outsourcing Applications development Integration & application maintenance Equipment (sales) Consulting 6 Business Services Business Services Z FIG. 2: GLOBAL ICT MARKET, IN VALUE (IN BILLIONS OF EUROS, 2009) 268 42 170 329 64 58 930 27 23 41 22 8 4 19 26 24 24 24 45 44 33 23 14 11 19 11 5 31 131 111 168 78 Telecommunications Fixed voice Data Mobile Telecommunication infrastructure Applications and IT infrastructure 155 WE 29% 3 8 CEE 4% 72 AP 18% 183 NA 36% 3 17 4 7 LA MEA 7% 6% 442 Total IT Services WE: Western Europe CEE: Eastern Europe AP: Asia Pacific NA: North America LA: Latin America MEA: Middle East & Africa Source: Roland Berger and Orange Estimate (1) Excluding mobile services sold to businesses which are the responsibility of France (see Section 6.3.1). This market is estimated at around 5 billion euros. 2009 REGISTRATION DOCUMENT / FRANCE TELECOM 145
Page 1:
egistration document France Telecom
Page 4 and 5:
2 2009 REGISTRATION DOCUMENT / FRAN
Page 6 and 7:
table of contents 8 9 10 11 12 13 1
Page 8 and 9:
nota This Registration Document ser
Page 10 and 11:
1 8 2009 REGISTRATION DOCUMENT / FR
Page 12 and 13:
2 10 2009 REGISTRATION DOCUMENT / F
Page 14 and 15:
3 CONSOLIDATED selected financial i
Page 16 and 17:
4 risk factors In addition to the o
Page 18 and 19:
4 OPERATIONAL risk factors RISKS In
Page 20 and 21:
4 OPERATIONAL risk factors RISKS Fi
Page 22 and 23:
4 LEGAL risk factors RISKS frequent
Page 24 and 25:
4 FINANCIAL risk factors RISKS Cred
Page 26 and 27:
4 FINANCIAL risk factors RISKS Equi
Page 28 and 29:
5 INVESTMENTS information about the
Page 30 and 31:
6 THE overview of the group’s bus
Page 32 and 33:
6 THE overview of the group’s bus
Page 34 and 35:
6 FRANCE overview of the group’s
Page 36 and 37:
6 OVERVIEW overview of the group’
Page 38 and 39:
Page 40 and 41:
Page 42 and 43:
Page 44 and 45:
Page 46 and 47:
Page 48 and 49:
Page 50 and 51:
Page 52 and 53:
Page 54 and 55:
Page 56 and 57:
Page 58 and 59:
Page 60 and 61:
Page 62 and 63:
Page 64 and 65:
Page 66 and 67:
Page 68 and 69:
Page 70 and 71:
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Page 78 and 79:
Page 80 and 81:
Page 82 and 83:
Page 84 and 85:
Page 86 and 87:
6 OVERVIEW overview of the Group’
Page 88 and 89:
Page 90 and 91:
Page 92 and 93:
Page 94 and 95:
Page 96 and 97: 6 OVERVIEW overview of the Group’
Page 164 and 165: 6 ENVIRONMENTAL overview of the Gro
Page 170 and 171: 6 REGULATIONS overview of the Group
Page 176 and 177: 6 INSURANCE overview of the Group
Page 178 and 179: 7 176 2009 REGISTRATION DOCUMENT /
Page 180 and 181: 8 NETWORKS property, plant and equi
Page 196 and 197:
8 NETWORKS property, plant and equi
Page 198 and 199:
8 196 2009 REGISTRATION DOCUMENT /
Page 200 and 201:
9 ANALYSIS analysis of the financia
Page 202 and 203:
Page 204 and 205:
Page 206 and 207:
Page 208 and 209:
Page 210 and 211:
Page 212 and 213:
Page 214 and 215:
Page 216 and 217:
Page 218 and 219:
Page 220 and 221:
Page 222 and 223:
Page 224 and 225:
Page 226 and 227:
Page 228 and 229:
Page 230 and 231:
Page 232 and 233:
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
Page 240 and 241:
Page 242 and 243:
Page 244 and 245:
Page 246 and 247:
Page 248 and 249:
Page 250 and 251:
Page 252 and 253:
Page 254 and 255:
Page 256 and 257:
Page 258 and 259:
Page 260 and 261:
Page 262 and 263:
Page 264 and 265:
Page 266 and 267:
Page 268 and 269:
Page 270 and 271:
Page 272 and 273:
Page 274 and 275:
Page 276 and 277:
Page 278 and 279:
11 innovation, research and develop
Page 280 and 281:
Page 282 and 283:
Page 284 and 285:
Page 286 and 287:
14 ORGANIZATION administrative and
Page 288 and 289:
Page 290 and 291:
Page 292 and 293:
Page 294 and 295:
Page 296 and 297:
Page 298 and 299:
Page 300 and 301:
14 STRUCTURE administrative and man
Page 302 and 303:
Page 304 and 305:
Page 306 and 307:
14 INTERNAL administrative and mana
Page 308 and 309:
Page 310 and 311:
Page 312 and 313:
14 REPORT administrative and manage
Page 314 and 315:
15 RULES compensation and benefits
Page 316 and 317:
15 TOTAL compensation and benefits
Page 318 and 319:
15 COMPENSATION compensation and be
Page 320 and 321:
Page 322 and 323:
17 WORKFORCE employees TRENDS The i
Page 324 and 325:
17 WORKFORCE employees TRENDS Priva
Page 326 and 327:
17 ORGANIZATION employees OF WORKIN
Page 328 and 329:
17 employees COMPENSATION Z COMPENS
Page 330 and 331:
17 employees COMPENSATION Option pl
Page 332 and 333:
17 LABOUR employees RELATIONS Stock
Page 334 and 335:
employees 17 TRAINING The preventio
Page 336 and 337:
17 employees OUTSOURCING The amount
Page 338 and 339:
Page 340 and 341:
18 DISTRIBUTION major shareholders
Page 342 and 343:
18 340 2009 REGISTATION DOCUMENT /
Page 344 and 345:
Page 346 and 347:
20 CONSOLIDATED financial informati
Page 348 and 349:
Page 350 and 351:
Page 352 and 353:
Page 354 and 355:
Page 356 and 357:
Page 358 and 359:
Page 360 and 361:
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
Page 368 and 369:
Page 370 and 371:
Page 372 and 373:
Page 374 and 375:
Page 376 and 377:
Page 378 and 379:
Page 380 and 381:
Page 382 and 383:
Page 384 and 385:
Page 386 and 387:
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
Page 394 and 395:
Page 396 and 397:
Page 398 and 399:
Page 400 and 401:
Page 402 and 403:
Page 404 and 405:
Page 406 and 407:
Page 408 and 409:
Page 410 and 411:
Page 412 and 413:
Page 414 and 415:
Page 416 and 417:
Page 418 and 419:
Page 420 and 421:
Page 422 and 423:
Page 424 and 425:
Page 426 and 427:
Page 428 and 429:
Page 430 and 431:
Page 432 and 433:
Page 434 and 435:
Page 436 and 437:
Page 438 and 439:
Page 440 and 441:
Page 442 and 443:
Page 444 and 445:
Page 446 and 447:
Page 448 and 449:
Page 450 and 451:
Page 452 and 453:
Page 454 and 455:
Page 456 and 457:
Page 458 and 459:
Page 460 and 461:
Page 462 and 463:
Page 464 and 465:
Page 466 and 467:
Page 468 and 469:
Page 470 and 471:
Page 472 and 473:
Page 474 and 475:
20 NON financial information concer
Page 476 and 477:
20 NON financial information concer
Page 478 and 479:
20 NOTES financial information conc
Page 480 and 481:
Page 482 and 483:
Page 484 and 485:
Page 486 and 487:
Page 488 and 489:
Page 490 and 491:
Page 492 and 493:
Page 494 and 495:
Page 496 and 497:
Page 498 and 499:
Page 500 and 501:
Page 502 and 503:
Page 504 and 505:
Page 506 and 507:
Page 508 and 509:
Page 510 and 511:
Page 512 and 513:
Page 514 and 515:
Page 516 and 517:
Page 518 and 519:
Page 520 and 521:
20 DIVIDEND financial information c
Page 522 and 523:
Page 524 and 525:
21 SHARE additional information CAP
Page 526 and 527:
21 MEMORANDUM additional informatio
Page 528 and 529:
21 MEMORANDUM additional informatio
Page 530 and 531:
Page 532 and 533:
Page 534 and 535:
Page 536 and 537:
Page 538 and 539:
Page 540 and 541:
26 DRAFT 2010 shareholders’ meeti
Page 542 and 543:
Page 544 and 545:
Page 546 and 547:
Page 548 and 549:
26 REPORT 2010 shareholders’ meet
Page 550 and 551:
Page 552 and 553:
Page 554 and 555:
Page 556 and 557:
Page 558 and 559:
26 STATUTORY 2010 shareholders’ m
Page 560 and 561:
Page 562 and 563:
Page 564 and 565:
Page 566 and 567:
Page 568 and 569:
egistration document appendices TEC
Page 570 and 571:
Page 572 and 573:
Page 574 and 575:
egistration document appendices FIN
Page 576 and 577:
egistration document appendices ANN
Page 578 and 579:
egistration document appendices COR
Page 580 and 581:
egistration document appendices COR
Page 582 and 583:
580 2009 REGISTRATION DOCUMENT / FR
Page 584:
France Telecom Group
show all

registration document France Telecom 2009 - Orange.com

Create successful ePaper yourself

Delete template?

Save as template?