registration document France Telecom 2009 - Orange.com

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employees
OUTSOURCING
The amount of employers’ subsidies paid to the 19 works
committees stood at 92 million euros, down from 2008 given
the reduction in payroll.
Total expenditure for France Telecom S.A.’s social activities
came to 183.5 million euros.
Catering and social cohesion activities are managed directly by
the company on behalf of the works committees. The increase
in catering expenses is primarily due to the increase in structural
renovation operations.
17.9 OUTSOURCING
Z OUTSOURCING – DATA FOR GROUP FRANCE
Indicator 2009 2008 2007
Total outsourcing (in millions of euros) 1,827.0 2,009.4 1,937.4
Equivalent full-time workforce (monthly average) (1) 26,040 26,976 25,636
(1) Calculated on the basis of outsourcing costs recorded in France Telecom S.A.’s fi nancial statements for the companies coming under the "Group in France".
In 2008, the France Telecom Group implemented a new
methodology for evaluating subcontracting, to provide more
comprehensive information on the entire workforce contributing
to carrying out the company’s business and to measure the
contribution to the development of employment in France made
by the Group.
The use of employees belonging to external companies takes
place under contracts for services. It occurs especially in the
areas of networks on activities covering analysis, engineering,
architecture and technical work on networks and at the
customer’s premises, and in information systems for design,
development and integration activities. To a lesser extent, it also
occurs in customer relationship on activities covering customer
service call centers and telemarketing. .
Outsourcing made up 26,040 full-time equivalent staff (monthly
average) for the Group in France in 2009 (France Telecom S.A.
and the Group’s subsidiaries active in France), a drop of 3.5% in
total outsourcing volume in 2009.
This decrease was primarily seen in information system
development and operation, research and studies, and network
operation. It was also visible in fi xed and mobile network
operations after an increase in activity early in the year to repair
damage to our networks following windstorm Klaus that hit
south-western France.
In addition to a straightforward contractual arrangement,
France Telecom’s relationship with its suppliers is structured
around an economic, social and environmental performance
assessment system, which allows for regular analysis of the
services provided and planning of any joint corrective measures
or ongoing improvement efforts required.
The Group’s responsible purchasing policy is based on the
QREDIC supplier evaluation process. Since 2004, an Ethics
and Environment clause has been included in all of the Group’s
contracts.
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2009 REGISTRATION DOCUMENT / FRANCE TELECOM