registration document France Telecom 2009 - Orange.com

overview of the Group’s Business
6
OVERVIEW OF BUSINESS
Enterprise Communication Services
Z INTEGRATION AND OUTSOURCING SERVICES FOR CRITICAL COMMUNICATION APPLICATIONS
Type Name Main Features
Network integration
services
Multimedia customer
relations services
IT services
Services for networks managed
over IP
LAN and telephony solutions
Collaborative Work Solutions
Security Services
Customer Contact Solutions
Content Distribution Solutions
E.services Solutions
Payment solutions
System integration
and applications
Messaging services
IT infrastructure management
A set of services available for all companies with managed intranet
services, to optimize the business’s network performance, secure
data, ensure service continuity, and support customers with network
management.
Services for the design, supply or rental, installation and management
of PABX, IPBX, corporate network and LAN equipment. Different
levels of service are available: on-site or remote work, contractual
commitment levels with or without material investments.
Provision of PC messaging tools, collaborative spaces, online
document sharing, web or telephone meetings, audio- or
videoconferencing such as Telepresence that can bring teams
together remotely from anywhere in the world, with high-quality sound
and images.
On-site protection and back-up services for supervised and managed
networks and data.
Solutions that let businesses manage and optimize customer relations
no matter what type of communication they use (telephone, fax,
e-mail, chat, SMS, MMS, Internet call-back).
■ design, multimedia contact center roll-out and integration on
business sites, or remotely-managed solutions, for processing and
managing the business’s contacts in different forms (telephone,
web, e-mail, etc.);
■ design, development and hosting of interactive voice servers that
use voice synthesis or recognition technologies.
Hosting and multimedia or video message distribution services.
Companies can simultaneously send messages in different formats:
SMS/MMS, fi xed and mobile voice message, e-mail or fax, and video
streaming from a web or intranet site. These modular, multimedia
solutions make it possible to adjust the channel to the type of
message being sent and to each user’s habits.
Design, development and hosting of transactional and e-commerce
sites, mobile contactless solutions to facilitate the company’s website
or mobile access. Development of applications enabling applications
to be downloaded to the handset. Possible applications include:
payment, downloading of discount coupons access, etc.
Payment solutions for supermarkets and superstores, with IP
electronic systems for POS payment, online payment and invoice
payment; the use of pre-paid cards or virtual cards.
Development and integration of specifi c applications, mobile or web
portals, and M2M (Machine-to-Machine) application platforms.
Professional hosted messaging solutions.
Hosting, virtualization and outsourcing solutions (servers, data
centers), workstation and server virtualization.
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