registration document France Telecom 2009 - Orange.com

employees
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WORKFORCE TRENDS
Between December 31, 2008 and December 31, 2009 the
number of temporary contracts decreased from 4,939 to 3,911
throughout the France Telecom Group. In France, temporary
contracts decreased by 340 (1,786 at end 2009 versus 2,126
at end 2008). Outside France, the decrease was 688 temporary
employees, from 2,813 at end December 2008 to 2,125 at end
December 2009, with a notable decrease in Poland (264), the
Africa/Middle East/Asia area (175), and countries in the Europe/
Middle East area (190).
The breakdown of persons employed in France by business line
was as follows at December 31, 2009:
Z BREAKDOWN OF STAFF BY BUSINESS LINE, GROUP FRANCE AT END DECEMBER 2009
Sales and customer services 47.6%
Innovation & forecasting 3.1%
Management & support 13.3%
Content & multimedia production 0.6%
IT & information systems 8.2%
Technical & networks 26.5%
Other 0.7%
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Recruitment Policy
Z NUMBER OF PERMANENT EXTERNAL HIRES
Entities 2009 2008 2007
France Telecom S.A. 949 1,009 1,288
French subsidiaries 368 769 628
Total France 1,317 1,778 1,916
International Subsidiaries (1) 7,958 12,266 12,733
GROUP TOTAL 9,275 14,044 14,649
(1) Including Orange UK staff.
The number of external hires in 2009 in France was 1,317, in
the strategic areas of sales and customer relations, business
services, innovation, information system development and
multimedia. They also involve networks-related jobs under the
skills renewal program for on-site intervention workers.
The number of external hires at France Telecom S.A. in 2009
includes 300 employees hired on a part-time basis in the area
of customer relations (stores and telephone customer services).
These employees were hired due to the signifi cant number of
departures in this category. Excluding these replacements, the
total number of external hires 2009 was 1,017 in France versus
1,297 in 2008 for the same scope.
External hires in international subsidiaries remained high,
although at a lower level than in 2008. This recruiting was
necessary to renew skills in growing business lines and to
compensate for high turnover in some countries.
Transfers to the public Sector
In 2009, the public sector transfer policy for civil servants was
continued. There were 327 transfers in 2009, signifi cantly less
than in 2008 (1,121 departures), due to the suspension of the
special support programs negotiated with the public sector, as
of December 31, 2008. 35% of transfers involved management
staff and 65% involved non-management staff.
The following table shows the breakdown of transfers of civil
servants to the public sector by destination for the year ended
December 31, 2009.
Z BREAKDOWN OF TRANSFER OF CIVIL SERVANTS TO THE PUBLIC SECTOR BY DESTINATION
Destination 2009 2008 2007
National civil service 73% 69% 65%
Regional civil service 25% 26% 29%
Public hospitals 2% 5% 6%
2009 REGISTRATION DOCUMENT / FRANCE TELECOM
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