registration document France Telecom 2009 - Orange.com

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6 OVERVIEW overview of the Group’s Business OF BUSINESS Spain Orange España’s Offers Z FIXED TELEPHONY AND INTERNET OFFERS Type Name / Price Description ADSL (Residential) Internet ADSL Dual Play (Enterprises) All in One, €34.95/month ADSL 6mb+calls, €24.95/month ADSL 6mb+calls+line rental, €39.95/month Ya.com Total 10mb, €32.95/month Ya.com Total 3mb, €29.95/month Internet Sin Esperas Pro (Instant BroadBand) Monthly fee, €33/month Includes ADSL at maximum speed, free calls to domestic fi xed lines and to one selected Orange mobile line, TV entry package, free livebox (advanced routing device) and monthly line rental. Includes ADSL at 6mb, free calls to domestic fi xed lines and free WiFi router. Includes ADSL at 6mb, free calls to domestic fi xed lines, free WiFi router and monthly line rental. Includes ADSL at 10mb, free calls to domestic fi xed lines, monthly line rental and free WiFi router. Includes ADSL at 3mb, free calls to domestic fi xed lines, monthly line rental and free WiFi router. Targets SOHOs and small SMEs: Includes ADSL at 4 Mbit/s and fl at rate for calls to national fi xed lines (Voice over IP). 3G modem and daily tariff for mobile broadband (€2,5/day with the 3 fi rst months for free). 92 2009 REGISTRATION DOCUMENT / FRANCE TELECOM
overview of the Group’s Business 6 OVERVIEW OF BUSINESS Spain Z MOBILE TELEPHONY OFFERS Type Name / Price Description Postpaid abundance offer (Residential) Postpaid offer (Residential) Data tariffs postpaid (Residential) Data tariff prepaid (Residential) Voice and Internet offer (Residential) Postpaid abundance offer (Enterprises) Postpaid save offer (Enterprises) Postpaid (Enterprises) Tarifa Plana 24h, €59 Tarifa Plana 24h Mini, €29.90 (until Dec. 31, 2009) Contrato Generación 6, At least €6 per month Contrato Único Básico, At least €6 per month Includes 500 minutes per month to fi xed domestic lines, 500 minutes to mobile lines (out of bundle traffi c is billed at 18 cents/minute) and free domestic SMS every day from 6pm to 8am (out of bundle traffi c billed at 15 cents/SMS). Includes 300 minutes per month to fi xed domestic lines, 300 minutes to mobile lines (out of bundle traffi c is billed at 18 cents/minute) and free domestic SMS every day from 6pm to 8am (out of bundle traffi c billed at 15 cents/SMS). Traffi c billed at 6 cents/minute and 6 cents/SMS from 6pm to 8am from Monday to Friday, weekends and holidays. Out of bundle traffi c billed at 24 cents/minute. Free calls to Orange lines from the 2nd call up to 1,000 minutes per month; traffi c over 1,000 minutes is billed at 9 cents/minute. Traffi c to other operators: calls cost 9 cents/minute and SMS cost 9 cents. 40 movil by Orange Calls to Orange lines at cents/minute. Calls to other operators at 36 cents/minute. SMS 15 cents. Tarifa Internet Everywhere Unlimited, €39 Tarifa Internet Everywhere Prepaid, €3.90/day Tarifa Plana Voz e Internet €49/month 4h + 4 and 4h + ocio €30/month Plan Ofi cina €30/month Mobile e-mail and Browsing (DATA) from €8/month IEW pro & Financed PC Bundle Multiple options available from €32/user/month Orange Care Handset insurance from €3/month Unlimited data traffi c. Maximum speed up to 5Gb traffi c per month and 128kb beyond this limit. Unlimited data traffi c per day connected. Maximum speed up to 250mb traffi c per day and 128kb beyond this limit. Free calls to both domestic mobile and fi xed lines from 6pm to 8am up to 700 minutes per month and 60 minutes per call to mobile lines. Out of bundle traffi c billed at 18 cents/minute. Free Internet access traffi c up to 2Gb. Out of bundle traffi c billed at €4/100Mb limited to a maximum of €90 per month. Free calls during 2 eligible time frames: 4 straight hours per labour day or 4 hours plus leisure time (8pm to 8am). Out of bundle traffi c billed at 12 euro cents per minute. Free calls on working hours, from 8am to 8pm on labour days. Set up fee at 15 euro cents per call. Out of bundle traffi c billed at 15 euro cents per minute. Unlimited e-mail access. Single monthly fee per user including mobile broadband access, PC, and value added services (delivery on customer’s premises, set up, training, and advanced 24/7 support). The offer includes a range of 4 PCs (including Netbooks and Notebooks) by Toshiba. Three options according to device price and coverage: minimum (€3/month), optimal (€4,5/month) and plus (€7,5/month). 6 Distribution Z SEGMENTATION OF DISTRIBUTION CHANNELS (ASA% OF CUSTOMER ACQUISITIONS) 3.3% 12.4% 33.3% 4.4% 10.6% 23.1% 5.5% 8.8% 21.8% Orange España’s physical distribution network consists of 3,125 points of presence comprising: ■ its own shops; ■ franchises; ■ specialized shops under the Orange brand; 50.9% 61.9% 63.8% On-line Customer contact centre Indirect Direct ■ non-exclusive specialized shops; ■ and a network of retailers. Source: Orange 2007 2008 2009 Orange España also distributes its services through distance selling channels, and its own on-line portal. 2009 REGISTRATION DOCUMENT / FRANCE TELECOM 93
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egistration document France Telecom
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table of contents 8 9 10 11 12 13 1
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nota This Registration Document ser
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1 8 2009 REGISTRATION DOCUMENT / FR
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2 10 2009 REGISTRATION DOCUMENT / F
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3 CONSOLIDATED selected financial i
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4 risk factors In addition to the o
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4 OPERATIONAL risk factors RISKS In
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4 OPERATIONAL risk factors RISKS Fi
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4 LEGAL risk factors RISKS frequent
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4 FINANCIAL risk factors RISKS Cred
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4 FINANCIAL risk factors RISKS Equi
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5 INVESTMENTS information about the
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6 THE overview of the group’s bus
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6 THE overview of the group’s bus
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6 FRANCE overview of the group’s
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6 OVERVIEW overview of the group’
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6 ENVIRONMENTAL overview of the Gro
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6 REGULATIONS overview of the Group
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6 INSURANCE overview of the Group
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8 NETWORKS property, plant and equi
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9 ANALYSIS analysis of the financia
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11 innovation, research and develop
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14 ORGANIZATION administrative and
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14 STRUCTURE administrative and man
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14 INTERNAL administrative and mana
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14 REPORT administrative and manage
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15 RULES compensation and benefits
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15 TOTAL compensation and benefits
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15 COMPENSATION compensation and be
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17 WORKFORCE employees TRENDS The i
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17 WORKFORCE employees TRENDS Priva
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17 ORGANIZATION employees OF WORKIN
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17 employees COMPENSATION Z COMPENS
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17 employees COMPENSATION Option pl
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17 LABOUR employees RELATIONS Stock
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employees 17 TRAINING The preventio
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17 employees OUTSOURCING The amount
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18 DISTRIBUTION major shareholders
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18 340 2009 REGISTATION DOCUMENT /
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20 CONSOLIDATED financial informati
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20 NON financial information concer
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20 NON financial information concer
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20 NOTES financial information conc
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20 DIVIDEND financial information c
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21 SHARE additional information CAP
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21 MEMORANDUM additional informatio
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21 MEMORANDUM additional informatio
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26 DRAFT 2010 shareholders’ meeti
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26 REPORT 2010 shareholders’ meet
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26 STATUTORY 2010 shareholders’ m
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egistration document appendices TEC
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egistration document appendices FIN
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egistration document appendices ANN
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580 2009 REGISTRATION DOCUMENT / FR
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France Telecom Group
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