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The scoping of a conflict is important since it helps to anticipate the actions of
others. Ifit is not properly done parties may use strategies, which are not appropriate to
promote the resolution ofconflict.
Framing (defining what the conflict is about)
Framing is described as "the process of describing and interpreting an event"
http://www.colorado.edu/conflict/peace/treatment/frame-s.htm p.l) Conflict framing
helps the participants to understand the conflict and interpret what it is all about, so that
they know" what is going on and what they should do about it."
Framing a conflict is based on many factors other than what really happened. It
is based on the person's or group's past experiences, their values and whether the
situation is a threat or a benefit to them. The way a conflict is framed determines
whether it is seen as a conflict or not. A person may make a rude comment, which may
be taken as such (a conflict) or just ignored if it is taken as unimportant. Ifit is taken as
important a decision is taken about how to handle it e.g. talk about it informally or enter
into a negotiated solution. If a negotiated solution is not possible, then the option of
using force may be considered.
Opponents often frame conflicts in win-lose terms i.e. they must get what they
want and the other party must not get what they want. This eventually leads to
confrontation. An integrative or win-win approach is always recommended.
Interest-Based Framing
Conflict can be described in two ways i.e. in terms of positions or in terms of
interest. Positions are what one person or both persons want, while interests are "the
underlying reasons why people hold the positions they do."
(http://www.colorado.edulconflict!peace/treatment/intframe.htm
p.l)
A
further
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