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negative feedback helps you make a clear statement as to what you don't want and what<br />

you want.<br />

Andreas and Faulkner (1998:67) say:"Making your usual negative comment and<br />

then deliberately following it with a positive goal means you'll be ending each thought<br />

with a direction toward what you want, bringing you more into balance."<br />

INFLUENCE OF STRONG VALUES<br />

Again Andreas and Faulkner (1998:67) say people's values are also very<br />

important because they determine "what life means to us, what actions we will take,<br />

what we will move toward or away from." People who become disconnected to their<br />

values loose their motivation quickly and become disappointed. Therefore, persuading<br />

someone means appealing to his values. An experience is also more motivating when<br />

all or most <strong>of</strong> the sensory modalities are used i.e. the visual, auditory, kinaesthetic,<br />

smell and taste modalities. In this way the experience becomes much more real.<br />

However, within an expenence there may be, according to Andreas and<br />

Faulkner (1998:71), smaller elements or submodalities. For example, say the sub<br />

modalities for the visual modality can be a flat or 3-D image, "a movie or a still picture,<br />

framed or panoramic, clear or fuzzy, etc". A sound can be either high, low, loud, s<strong>of</strong>t,<br />

with differences in tempo, rhythm, location or tonality. It is therefore important to note<br />

that different people are attracted by different submodalities and make use <strong>of</strong> that<br />

during negotiation and persuasion.<br />

Andreas and Faulkner (1998:92) mention three ways in which people become<br />

aware <strong>of</strong> their deep values. Firstly, it is when something happens that makes them<br />

uncomfortable, upset or incongruent in any way. That means one <strong>of</strong> one's values has<br />

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