31.03.2015 Views

View/Open - University of Zululand Institutional Repository

View/Open - University of Zululand Institutional Repository

View/Open - University of Zululand Institutional Repository

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

unacceptable <strong>of</strong>fer, do not be bluntly critical <strong>of</strong> it because it may only be an opening<br />

<strong>of</strong>fer, which you may have to negotiate about first. Therefore, starting on a positive<br />

note may set the tone for the rest <strong>of</strong>the meeting, and help to keep hostility levels low.<br />

How To Keep The Negotiation Session Successful<br />

According to Fuller (1992:132) it is important to ensure that the negotiation<br />

session is steered towards success. Keeping the meeting on track can do this. One way<br />

to do this is to ask a question once the discussion goes <strong>of</strong>f track. It is also important to<br />

listen attentively while the other side presents its case. Interrupting them will make<br />

them do likewise when you are talking and what is being said will not be understood.<br />

Another suggestion IS<br />

to summanse what has been agreed upon in each<br />

negotiation session and agree on the agenda for the next session. When the negotiations<br />

have been concluded it must be agreed who will write the negotiation document. Ifyou<br />

can do the write-up, you will be in a position to control what it says, which is very<br />

important.<br />

How to Dominate Meetings Without Anyone Realising It<br />

It is always to one's advantage to maintain control <strong>of</strong> the discussion during<br />

negotiation because it presents an opportunity to drive the negotiation towards one's<br />

plan. However, this must not be done overtly because it might lead to resistance from<br />

the opposition.<br />

Dominance can be established by stating how you can help solve opponent's<br />

problems in a business-like manner. Such a stance will make the opposition willing to<br />

cooperate, and create credibility or you. Fuller (1992:133) suggests you even state your<br />

willingness while standing. Your dominance can also be stamped by suggesting when<br />

you should take breaks, when you have a strategic reason for doing so.<br />

245

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!