Philip Walcoff - "The Fast Forward MBA in Business Planning for ...

Philip Walcoff - "The Fast Forward MBA in Business Planning for Growth"Page 50TABLE 4.2 (Continued)Issue 10. Our turnover rate is too high.• Attempt to gain an understanding as to why employees leave—use exit interviews, and talk to the troops.• Review your benefits and compensation program.• Retain the services of an HR expert.Issue 11. We lack an HR organization or need to expand theHR staff.• If affordable, expand your HR organization.• If not affordable, consider bringing on part-time orconsultant HR support.Management and Operations Issues and Response OptionsThe issues surrounding management and operations deal with how the company is managed. As shownin Figure 4.3, 7 management and operations issues were raised by the 20 sample companies. Theseranged in frequency from 90 percent (18 companies raised the issue) to 25 percent (5 companies raisedthe issue); the issue of managers lacking accountability and authority led the lot. A brief statement ofthese seven issues follows:1. Managers lack accountability and authority (90 percent). "Our managers don't understand their roles,responsibilities, and authorities to carry out their jobs; there's nofile:///C|/Documents and Settings/gasanova/Local Settin...Forward_MBA_in_Business_Planning_for_Growth/e-book.html (64 of 219)16.02.2005 13:54:23