Philip Walcoff - "The Fast Forward MBA in Business Planning for ...

Philip Walcoff - "The Fast Forward MBA in Business Planning for Growth"Page 62Culture Issues and Response OptionsCulture issues are perhaps the most difficult to deal with because they involve personalities,interrelationships, and management style. As shown in Figure 5.2, 5 major culture issues were raised bythe 20 sample companies. These issues ranged in frequency from 65 percent (13 companies raised theissue) to 35 percent (7 companies raised the issue); lack of accountability was the culture issue citedmost often. A brief statement of these five issues follows:1. Lack accountability (65 percent). "We lack accountability, credibility, and consistency at all levels;there's no sense of urgency in meeting commitments." Note that this issue is similar to management andoperations issue 1, lack of management accountability and authority, cited in Chapter 4.2. Don't empower staff (60 percent). "We don't empower our staff, give them roles, responsibility, andauthority and allow them the opportunity to make mistakes; we don't let managers manage."3. CEO doesn't delegate (55 percent). "The CEO (and/or senior management) doesn't delegate; he orshe micromanages and is too tied up in the nitty-gritty to do what he or she does best—growing thecompany."Figure 5.2Percentages of companies raising major culture issues.file:///C|/Documents and Settings/gasanova/Local Settin...Forward_MBA_in_Business_Planning_for_Growth/e-book.html (78 of 219)16.02.2005 13:54:23