Philip Walcoff - "The Fast Forward MBA in Business Planning for ...

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Philip Walcoff - "The Fast Forward MBA in Business Planning for Growth"5. Poor bid decision process (30 percent). "We need a more effective process to determine whichbusiness opportunities to pursue and bid—a bid/no-bid tool."6. Lack documented business practices (25 percent). "We need to develop, document, and promulgate aset of formal business practices—an operations manual, a project manager's manual, and so on."EXERCISE 13: DEFINE YOUR SYSTEMS ANDPROCESSES ISSUESReview the list of six systems and processes issues presentedin the preceding text and consider any others that are notmentioned. Document your systems and processes issues inyour Major Issues and Approaches for Resolution document(see Appendix A).After defining your systems and processes issues in Exercise 13, define approaches to eliminate theseissues in Exercise 14. Table 5.3 presents response options for dealing with these six systems andprocesses issues.Page 66EXERCISE 14: DEFINE YOUR RESPONSE TOSYSTEMS AND PROCESSES ISSUESFor each systems and processes issue you have identified inExercise 13, develop a response using the examples presentedin Table 5.3 or, as an alternative, define your own responses.Write these issue responses in your Major Issues andApproaches for Resolution document (see Appendix A).Planning Issues and Response OptionsPlanning issues center on a lack of planning and plan implementation. As shown in Figure 5.4, 5 majorplanning issues were raised by the 20 sample companies. These issues ranged in frequency from 80percent (16 companies raised the issue) to 30 percent (6 companies raised the issue); the issue of nothaving a business plan led the lot. A brief statement of these five issues follows:file:///C|/Documents and Settings/gasanova/Local Settin...Forward_MBA_in_Business_Planning_for_Growth/e-book.html (82 of 219)16.02.2005 13:54:23
Philip Walcoff - "The Fast Forward MBA in Business Planning for Growth"1. Don't have a business plan (80 percent). "We don't have an agreed-upon common vision, focus,direction, goals, and objectives for the company—a business plan."2. Lack a marketing and sales plan (50 percent). "We need a marketing and sales plan to target ourmarkets, determine our entry strategies, and define our future products and services."3. Totally reactive management (45 percent). "We're totally reactive; we don't plan strategically,tactically, or in any other way; we run by the seat of our pants."4. Don't implement plans (35 percent). "We don't implement the plans we do develop; we don't developaction plans as follow-on to ourPage 67TABLE 5.3 RESPONSE OPTIONS FOR SYSTEMSAND PROCESSES ISSUESIssue 1. We lack standardized, documented, and effectivesystems, processes, policies, and procedures; we shootfrom the hip.• Conduct a survey to determine which systems,processes, policies, and procedures need to bestandardized and documented.• Develop and document standardized systems,processes, policies, and procedures.• Retain a management consultant to support you in thisactivity.Issue 2. It's too loose around here; we need to develop(or expand) a policy and procedure manual and anemployee handbook.• Determine which policy and procedures items need tobe developed.• Develop and document a policy and procedures manualand an employee handbook.• Retain an HR consultant to support you in this activity.file:///C|/Documents and Settings/gasanova/Local Settin...Forward_MBA_in_Business_Planning_for_Growth/e-book.html (83 of 219)16.02.2005 13:54:23
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