Philip Walcoff - "The Fast Forward MBA in Business Planning for ...

Philip Walcoff - "The Fast Forward MBA in Business Planning for Growth"Issue 2. We need to make an investment in our infrastructure(e.g., marketing an sales, HR, finance and accounting, andquality assurance).• Develop a budget for these overhead positions, prioritize,and hire as affordable.• Consider part-time employees or consultants initially.Issue 3. We lack a structured management organization,authorities, reporting mechanisms; no clear picture of theorganization and lines of authority; who's in charge?• Prepare management position descriptions describing roles,responsibilities, and authorities—include objectives defined inyour business plan.• Develop and distribute an organization chart.Issue 4. We're not servicing our customers as effectively as weneed to; management doesn't relate to our customers.• Develop a client questionnaire addressing your company'sperformance and get senior management in front of clients(face to face) to better understand the issues.• Get training in customer relations for management.• Get management in touch with reality or get new managers.Issue 5. Too many things are falling through the cracks; we'regrowing too fast and we need a formalized quality-assuranceprogram.• Poll your management team for suggestions regarding aquality-assurance program.• Put a quality-assurance program in place.(Table continued on next page)file:///C|/Documents and Settings/gasanova/Local Settin...Forward_MBA_in_Business_Planning_for_Growth/e-book.html (67 of 219)16.02.2005 13:54:23