Philip Walcoff - "The Fast Forward MBA in Business Planning for ...

Philip Walcoff - "The Fast Forward MBA in Business Planning for Growth"Figure 4.3Percentages of companies raising major management andoperations issues.Page 51clear statement of goals and objectives, and we lack position descriptions."2. Lack sufficient infrastructure (55 percent). "We need to make an investment in our infrastructure (e.g., marketing and sales, human resources, finance and accounting, and quality assurance)."3. Lack structured management organization (55 percent). "We lack a structured managementorganization, authorities, reporting mechanisms; no clear picture of the organization and lines ofauthority; who's in charge?"4. Not sufficiently servicing customers (35 percent). "We're not servicing our customers as effectively aswe need to; management doesn't relate to our customers."5. Insufficient quality assurance (35 percent). "Too many things are falling through the cracks; we'regrowing too fast and we need a formalized quality-assurance program."6. Insufficient project and account management (30 percent). "We lack sufficient project and accountmanagement and reporting systems; we need regularly scheduled project or account reviews."7. Management team lacks leadership (25 percent). "Our management team (senior and middlemanagement) lacks leadership."After defining your management and operations issues in Exercise 5, define approaches to eliminatethese issues in Exercise 6. Table 4.3 presents suggestions for dealing with these seven management andoperations issues.file:///C|/Documents and Settings/gasanova/Local Settin...Forward_MBA_in_Business_Planning_for_Growth/e-book.html (65 of 219)16.02.2005 13:54:23