On-Line BBCR User Guide - BT Wholesale

weeks older. User can also drill down to “WBMC Fault Summary Screen” on thevalues for more detail. From “WBMC Fault Summary Screen” user can drilldownto “WBMC Fault Detail Record View” through „Detail Icon‟ and user can drill downto “WBMC Fault Progress Summary” through „Progress Icon‟ for detailed view.From “WBMC Fault Progress Summary” user can further drilldown to “WBMCFault Progress Detail”.The „WBMC Fault Summary Screen‟ contains the following list of data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Telephone No, Closed Date, ExchangeName, Installed Date, Customer Reference, End User First Name, End User LastName, Policy, Transaction Id, Network Type, Customer Notes.The „WBMC Fault Progress Summary‟ contains the following list of data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type.The „WBMC Fault Progress Detail‟ contains the following list of data items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Telephone No, ClosedDate, Exchange Name, Installed Date, Customer Reference, End User FirstName, End User Last Name, Policy, Transaction Id, Network Type, CustomerNotes.The „WBMC Fault Detail Record View‟ contains the following list of data items:Data Items:Case ID, Reported Date, Service Id, Telephone No, Fault With, Fault Action, FaultReason, Fault Clear, Product, Customer Id, Fault Detail, End User First Name,End User Last Name, Total OST, Customer Reference, Fault Status, InstalledDate, Exchange Name, Service Level/Maintenance Category, Repeat ELF,Network Type, Customer Notes.d) The following new reports are available under „GENERIC REPORTS‟ folder.Order History Search - This report is developed for HE and MSIL. This reportallows the user to search on Order Number which is mandatory to provide. Basedon the input provide, User can view the report named “Order History Detail”.PAGE 111 OF 271