On-Line BBCR User Guide - BT Wholesale

WBC Aggregation Point Fault History Search -This report displays historicalfaults (i.e. closed faults over 13 weeks earlier and within in the last two years, ofreport being run). User can search by Service ID. Based on the input provided,User can view the report named “WBC Aggregation Point Fault HistorySummary”. From “WBC Aggregation Point Fault History Summary” user candrilldown to “WBC Aggregation Point Fault History Detail” and “WBC AggregationPoint Fault Detail Record View”.The „WBC Aggregation Point Fault History Summary‟ contains the following list ofdata items:Data Items:Closed Date, Fault With, Fault Reason, Fault Action, Fault Clear, Policy,Transaction Id, Impacted EUA Service Count.The „WBC Aggregation Point Fault History Detail‟ contains the following list ofdata items:Data Items:Case ID, Closed Date, Reported Date, Service Id, Fault With, Fault Action, FaultReason, Fault Clear, Product, Customer Id, Fault Detail, End User First Name,End User Last Name, Total OST, Customer Reference, Fault Status, InstalledDate, Service Level/Maintenance Category, Repeat ELF, Policy, Transaction Id,Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Detail Record View‟ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Reason Summary – This report is used to seea summary of open faults, grouped by the reason for fault provided that the monthand year for the Reported Date is at least 13 weeks older. It contains thefollowing data items.Data Items:Month, Fault Reason, Count, Percentage (%).User can drill down to “WBC Aggregation Point Fault Summary Screen” for adetailed view. From “WBC Aggregation Point Fault Summary Screen” user candrilldown to “WBC Aggregation Point Fault Detail Record View” through „DetailPAGE 87 OF 271