On-Line BBCR User Guide - BT Wholesale

Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Detail Record View‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.c) The following new reports displays WBMC product information. These reportsare only for 21CN product. These reports are available under „WBMC‟ folder.WBMC Order Record and Progress Search - This report allows the users tosearch for orders on the basis of Service ID, DN, Order Id and Customer OrderReference. User has to enter either Service ID or DN or Order Id or CustomerOrder Reference. Based on the input provided, User can view the report named“WBMC Order Summary Screen". From “WBMC Order Summary Screen” usercan drilldown to “WBMC Order Detail Record View” through „Detail Icon‟ and usercan drilldown to “WBMC Order Progress Summary” through „Progress Icon‟ fordetailed view. From “WBMC Order Progress Summary” user can further drilldownto “WBMC Order Progress Detail”The „WBMC Order Summary Screen‟ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual DeliveryDate, Original Delivery Date , Completion Date, Exchange Name, ExchangeCode, Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID,Line Item Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type,Advanced Services Opt-In, Interleaving, Migration Authorisation Code, CombinedOrder Reference ,Provide Type, Cease Type, Review Date, Network Type,Stability Option, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,PAGE 97 OF 271