On-Line BBCR User Guide - BT Wholesale

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Front Office/frontline , this profile is defined as a person who takes calls from customers and is required to give a quick update. Thisprofile consists ofFault Record SearchOrder Record and Progress SearchService Activity Notice SearchBack Office/2 nd line support and managers, this profile allows the user access to more reports in support of the day to day progressof Orders and Faults as they move through <strong>BT</strong>s systemsSuch as Summary Reports, Delta Reports , search by criteria, Advanced Services and MAX products reports. See page 10 and 11for a full list................................................................................................PAGE 270 OF 271
PAGE 271 OF 271
Page 1 and 2:
User GuideCommunication Providers -
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IndexDocument HistoryIssue Date Rea
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Site Access ProblemNew Appointment
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15.9 Feb200815.9a March200815.9b Ma
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the “Upstream” field.16.3e July
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WBC Allocation-Apportionment16.7a N
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16.11b March2009Inclusion of the fo
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2009 Report” report will display
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16.15a October200916.15b December20
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and Cancellation ReasonAlso in the
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3.Fault Category has been added int
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Order Detail Record ViewOrder Progr
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Appointment Slot, Proposed Upper Co
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IntroductionThis document is design
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Each application for access will be
Page 31 and 32:
It is possible to give users access
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Confirmation Required, Customer Upp
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Order Changes ReportOrder History S
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Order History DetailOrder Changes R
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Also in the detail report of Order
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1. Change in data format of “Park
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Fault Summary ScreenFault Progress
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RaisedRejectedAcceptedFault FoundCa
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System Name and the Volume Name of
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Removal of “Installation DN or Te
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Addition of four new data items in
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May 2008 - 16.2e ChangesPlease note
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1) Order Summary Screen.2) Order De
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1. Bandwidth per SP Summary graph i
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All the Orders and Faults reports h
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Cease type : This the type of Cease
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WBMC Order Delta Report.WBMC Order
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BBEUnnnnnnnn (in addition to presen
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Previous ChangesSP Billing Exceptio
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Product Type, Invoice Number, Pendi
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Users With Throttle To Subscription
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eport file may be excessively large
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The report will default to current
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„Line Item Sub Status‟ is renam
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WBC Aggregation Point Access Author
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The „WBC Aggregation Point Order
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Path Order Detailed Report” user
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The „WBC Aggregation Point Fault
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WBC Aggregation Point Fault History
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Aggregation Point Fault Detail Reco
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WBC Extension Path Fault Action Sum
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WBC Extension Path Fault Delta Repo
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Date, Customer Reference, End User
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Case ID, Progress Date, Reported Da
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Date, Original Delivery Date, CRD A
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Exchange Name, XML Batch Number, EP
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Customer Line Item Reference, Inter
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view details of orders which had ch
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Line Item Type, Old Product, VPI 2
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(Bytes), WBC Real Time Bandwidth Co
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weeks older. User can also drill do
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The „Order Pipeline Detail‟ wil
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Reports AvailableReports You Can Ru
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Reports will be available in both t
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Cancelled or Completed over 13 week
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c) The following new reports displa
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Period Type - Select from the drop
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Save - Choose this button to save y
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Order Delta Report - Use this repor
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(Note restriction on dates to 10 da
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AS Policy Information - Use this re
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Column TitleBilling Account /Custom
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Column TitleCancelledReason (Cont
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Column TitleColumnAvailabilityPossi
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Column TitleCustomerAgreed Date /Cu
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Column TitleCustomerEnquiry DateCus
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Column TitleCustomerReference /Cust
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Column TitleDelay Reason(Conti)Colu
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Column TitleDelay StatusColumnAvail
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Column TitleDomain Name 5eCo OrderN
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Column TitleLine Item SubStatus / L
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Column TitleMAC Key /MigrationAutho
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Column TitleOrder StatusColumnAvail
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Column TitleProduct / ProductNameCo
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Column TitlePAT RequiredPAT IP Addr
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Column TitleProgress DateProvide Ty
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Column TitleReview DateService IDSe
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Column TitleColumn Possible Entries
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Column TitleReal TimePacket DropsRe
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Column TitleCustomer BillingAccount
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Column TitleOriginalCustomer NameOr
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Column TitleUpstreamBandwidthCP Nam
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Column TitleMultipleMigrationutiliz
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Column Title ColumnAvailabilityEnd
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Column TitleReason for Changeof Dat
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Column Title ColumnAvailabilityVP_P
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Column Title ColumnAvailabilityVCI-
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Column TitleCreated ByColumnAvailab
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Column Title ColumnAvailabilityCeas
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Column TitleOR RejectionMessageProj
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Column TitleMigration ReasonInstall
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Column TitleRateBandUSRateBandDSInt
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Column TitleCustomerAppointmentChan
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Column Title ColumnAvailabilityOnly
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Column TitleColumnAvailabilityExpla
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Column Title ColumnAvailabilityFaul
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Page 215 and 216:
Page 217 and 218:
Page 219 and 220: Column Title ColumnAvailabilityInst
Page 221 and 222: Column TitleFirst AppointmentDateAg
Page 223 and 224: Column Title ColumnAvailabilityPark
Page 225 and 226: Column Title Possible Entries Forma
Page 243 and 244: Product Family Migration SummaryMig
Page 245 and 246: WBMC Order Delayed SummaryWBMC Orde
Page 247 and 248: How Do I Get Help?If you have any d
Page 249 and 250: fig 4Order Search by Criteria Scree
Page 251 and 252: Fig 6 Fault Reason SummaryThe fault
Page 253 and 254: UPLIFT CHANGESFig 8 Order detail re
Page 255 and 256: Once you have selected the Ts and C
Page 257 and 258: You can select by month, year and w
Page 259 and 260: Provisions Centrals Details2 - VP-P
Page 261 and 262: By clicking on the Order No the use
Page 263 and 264: Total number of faults cleared with
Page 265 and 266: The Hyperlink from the area 7(Marke
Page 267 and 268: Data FieldsCustomer Order NumberAlp
Page 269: Nameof thepersonaccessis fore-maila
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On-Line BBCR User Guide - BT Wholesale

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