On-Line BBCR User Guide - BT Wholesale

Reference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Progress Summary‟ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Aggregation Point Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Detail Record View‟ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Delta Report -This report is used to view allfaults which have been updated within a specified time window from the lastdatabase refresh. Based on the input provided, User can view the report named“WBC Aggregation Point Fault Progress Detail”.The „WBC Aggregation Point Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.PAGE 86 OF 271