On-Line BBCR User Guide - BT Wholesale

The „WBC Aggregation Point Fault Progress Summary‟ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Aggregation Point Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Detail Record View‟ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Date Search - This report allows the user tosearch for faults reported or closed between a specified date range. By default itdisplays date range with one week difference from the day the report is run.Based on the input provided, User can view the report named “WBC AggregationPoint Fault Summary Screen”. From “WBC Aggregation Point Fault SummaryScreen” user can drilldown to “WBC Aggregation Point Fault Detail Record View”through „Detail Icon‟ and user can drill down to “WBC Aggregation Point FaultProgress Summary” through „Progress Icon‟. From “WBC Aggregation Point FaultProgress Summary” user can further drill down to “WBC Aggregation Point FaultProgress Detail”.The „WBC Aggregation Point Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerPAGE 85 OF 271