Icon‟ and user can drill down to “WBC Aggregation Point Fault ProgressSummary” through „Progress Icon‟. From “WBC Aggregation Point Fault ProgressSummary” user can further drill down to “WBC Aggregation Point Fault ProgressDetail”.The „WBC Aggregation Point Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End <strong>User</strong> First Name, End <strong>User</strong> Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Progress Summary‟ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Aggregation Point Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End <strong>User</strong> First Name, End <strong>User</strong> Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Detail Record View‟ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End <strong>User</strong> First Name, End <strong>User</strong> LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Record Search - This report allows the user tosearch on Service ID for a specific fault. Based on the input provided, <strong>User</strong> canview the report named “WBC Aggregation Point Fault Summary Screen”. From“WBC Aggregation Point Fault Summary Screen” user can drilldown to “WBCPAGE 88 OF 271
Aggregation Point Fault Detail Record View” through „Detail Icon‟ and user candrilldown to “WBC Aggregation Point Fault Progress Summary” through „ProgressIcon‟. From “WBC Aggregation Point Fault Progress Summary” user can furtherdrilldown to “WBC Aggregation Point Fault Progress Detail”.The „WBC Aggregation Point Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End <strong>User</strong> First Name, End <strong>User</strong> Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Progress Summary‟ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Aggregation Point Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End <strong>User</strong> First Name, End <strong>User</strong> Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Detail Record View‟ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End <strong>User</strong> First Name, End <strong>User</strong> LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Search by Criteria - This report is used tosearch for faults by selecting the following criteria: Fault Action, Fault Reason,Fault With, Fault Clear, Exchange, Product, Look at new faults only (i.e. faultsraised today), Date range based on Reported Date or Closed Date. Based on thePAGE 89 OF 271
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User GuideCommunication Providers -
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IndexDocument HistoryIssue Date Rea
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Site Access ProblemNew Appointment
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15.9 Feb200815.9a March200815.9b Ma
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the “Upstream” field.16.3e July
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WBC Allocation-Apportionment16.7a N
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16.11b March2009Inclusion of the fo
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2009 Report” report will display
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16.15a October200916.15b December20
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and Cancellation ReasonAlso in the
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3.Fault Category has been added int
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Order Detail Record ViewOrder Progr
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Appointment Slot, Proposed Upper Co
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IntroductionThis document is design
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Each application for access will be
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It is possible to give users access
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Confirmation Required, Customer Upp
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Order Changes ReportOrder History S
- Page 37 and 38: Order History DetailOrder Changes R
- Page 39 and 40: Also in the detail report of Order
- Page 41 and 42: 1. Change in data format of “Park
- Page 43 and 44: Fault Summary ScreenFault Progress
- Page 45 and 46: RaisedRejectedAcceptedFault FoundCa
- Page 47 and 48: System Name and the Volume Name of
- Page 49 and 50: Removal of “Installation DN or Te
- Page 51 and 52: Addition of four new data items in
- Page 53 and 54: May 2008 - 16.2e ChangesPlease note
- Page 55 and 56: 1) Order Summary Screen.2) Order De
- Page 57 and 58: 1. Bandwidth per SP Summary graph i
- Page 59 and 60: All the Orders and Faults reports h
- Page 61 and 62: Cease type : This the type of Cease
- Page 63 and 64: WBMC Order Delta Report.WBMC Order
- Page 65 and 66: BBEUnnnnnnnn (in addition to presen
- Page 67 and 68: Previous ChangesSP Billing Exceptio
- Page 69 and 70: Product Type, Invoice Number, Pendi
- Page 71 and 72: Users With Throttle To Subscription
- Page 73 and 74: eport file may be excessively large
- Page 75 and 76: The report will default to current
- Page 77 and 78: „Line Item Sub Status‟ is renam
- Page 79 and 80: WBC Aggregation Point Access Author
- Page 81 and 82: The „WBC Aggregation Point Order
- Page 83 and 84: Path Order Detailed Report” user
- Page 85 and 86: The „WBC Aggregation Point Fault
- Page 87: WBC Aggregation Point Fault History
- Page 91 and 92: WBC Extension Path Fault Action Sum
- Page 93 and 94: WBC Extension Path Fault Delta Repo
- Page 95 and 96: Date, Customer Reference, End User
- Page 97 and 98: Case ID, Progress Date, Reported Da
- Page 99 and 100: Date, Original Delivery Date, CRD A
- Page 101 and 102: Exchange Name, XML Batch Number, EP
- Page 103 and 104: Customer Line Item Reference, Inter
- Page 105 and 106: view details of orders which had ch
- Page 107 and 108: Line Item Type, Old Product, VPI 2
- Page 109 and 110: (Bytes), WBC Real Time Bandwidth Co
- Page 111 and 112: weeks older. User can also drill do
- Page 113 and 114: The „Order Pipeline Detail‟ wil
- Page 115 and 116: Reports AvailableReports You Can Ru
- Page 117 and 118: Reports will be available in both t
- Page 119 and 120: Cancelled or Completed over 13 week
- Page 121 and 122: c) The following new reports displa
- Page 123 and 124: Period Type - Select from the drop
- Page 125 and 126: Save - Choose this button to save y
- Page 127 and 128: Order Delta Report - Use this repor
- Page 129 and 130: (Note restriction on dates to 10 da
- Page 131 and 132: AS Policy Information - Use this re
- Page 133 and 134: Column TitleBilling Account /Custom
- Page 135 and 136: Column TitleCancelledReason (Cont
- Page 137 and 138: Column TitleColumnAvailabilityPossi
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Column TitleCustomerAgreed Date /Cu
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Column TitleCustomerEnquiry DateCus
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Column TitleCustomerReference /Cust
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Column TitleColumnAvailabilityPossi
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Column TitleDelay Reason(Conti)Colu
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Column TitleDelay StatusColumnAvail
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Column TitleDomain Name 5eCo OrderN
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Column TitleLine Item SubStatus / L
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Column TitleMAC Key /MigrationAutho
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Column TitleOrder StatusColumnAvail
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Column TitleColumnAvailabilityPossi
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Column TitleProduct / ProductNameCo
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Column TitlePAT RequiredPAT IP Addr
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Column TitleProgress DateProvide Ty
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Column TitleReview DateService IDSe
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Column TitleColumn Possible Entries
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Column TitleReal TimePacket DropsRe
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Column TitleCustomer BillingAccount
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Column TitleOriginalCustomer NameOr
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Column TitleUpstreamBandwidthCP Nam
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Column TitleMultipleMigrationutiliz
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Column Title ColumnAvailabilityEnd
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Column TitleReason for Changeof Dat
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Column Title ColumnAvailabilityVP_P
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Column Title ColumnAvailabilityVCI-
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Column TitleColumnAvailabilityPossi
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Column TitleCreated ByColumnAvailab
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Column Title ColumnAvailabilityCeas
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Column TitleColumnAvailabilityPossi
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Column TitleOR RejectionMessageProj
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Column TitleMigration ReasonInstall
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Column TitleRateBandUSRateBandDSInt
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Column TitleCustomerAppointmentChan
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Column TitleColumnAvailabilityPossi
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Column Title ColumnAvailabilityOnly
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Column TitleColumnAvailabilityExpla
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Column Title ColumnAvailabilityFaul
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Column Title ColumnAvailabilityFaul
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Column Title ColumnAvailabilityFaul
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Column Title ColumnAvailabilityFaul
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Column Title ColumnAvailabilityInst
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Column TitleFirst AppointmentDateAg
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Column Title ColumnAvailabilityPark
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Column Title Possible Entries Forma
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Product Family Migration SummaryMig
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WBMC Order Delayed SummaryWBMC Orde
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How Do I Get Help?If you have any d
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fig 4Order Search by Criteria Scree
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Fig 6 Fault Reason SummaryThe fault
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UPLIFT CHANGESFig 8 Order detail re
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Once you have selected the Ts and C
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You can select by month, year and w
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Provisions Centrals Details2 - VP-P
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By clicking on the Order No the use
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Total number of faults cleared with
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The Hyperlink from the area 7(Marke
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Data FieldsCustomer Order NumberAlp
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Nameof thepersonaccessis fore-maila
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