On-Line BBCR User Guide - BT Wholesale

Column TitleOrder StatusColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationPLACEDCANCEL REQUESTERRORCANCELLEDCOMPLETEDIn relation to the processing of CRF(Customer Requirements Forms) onlyCRF REJECTEDCRF CANCELLEDAlphanumeric30 Char MaxThe stage the order has reached in processing –this is supplemented by the Line Item Sub-statusPlaced – The order is being processed by BTCancel request – A request to cancel the orderhas been issuedError – The order processing cannot continue, forexample where a cancellation request has beenissued too late in the order processingCancelled – The order has been cancelled andprocessing is terminatedCompleted – Provision completed. Billing isinstigated/ceasedCRF Rejected - The CRF is rejected due toincompleteness or failure of the pre-order enquirycheck prior to order entryCRF Cancelled – The CRF was cancelled due toincomplete data at order creationOrder Type / LineItem TypeBoth2AssignedPROVIDEPROVIDE NO APPOINTPROVISIONAlphanumeric50 Char maxAssigned – example where the order has beencreated and not submitted due not having anappointment on an engineer install or the SP isunable to cancel an orderDenotes the type of orderProvide – Provide a new BT installedserviceProvide no appoint – Provide a selfinstall serviceProvision – Provide a new BT installedPAGE 157 OF 271