On-Line BBCR User Guide - BT Wholesale

Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Reason Summary – This report is used to see asummary of open faults, grouped by the fault reason provided that the month andyear for the Reported Date is at least 13 weeks older. It contains the followingdata items.Data Items:Month, Fault Reason, Count, Percentage (%).User can drill down to “WBC Extension Path Fault Summary Screen” for adetailed view. From “WBC Extension Path Fault Summary Screen” user candrilldown to “WBC Extension Path Fault Detail Record View” through „Detail Icon‟and user can drilldown to “WBC Extension Path Fault Progress Summary”through „Progress Icon‟. From “WBC Extension Path Fault Progress Summary”user can further drilldown to “WBC Extension Path Fault Progress Detail”.The „WBC Extension Path Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Progress Summary‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Extension Path Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledPAGE 94 OF 271