On-Line BBCR User Guide - BT Wholesale

WBC Extension Path Fault Action Summary – This report lists all faults whichare not yet closed, grouped by Action (e.g. SMC,SP etc). User can drill down to“WBC Extension Path Fault Summary Screen” for a detailed view. From “WBCExtension Path Fault Summary Screen” user can drilldown to “WBC ExtensionPath Fault Detail Record View” through „Detail‟ and user can drilldown to “WBCExtension Path Fault Progress Summary” through „Progress‟. From “WBCExtension Path Fault Progress Summary” user can further drilldown to “WBCExtension Path Fault Progress Detail”.The „WBC Extension Path Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Progress Summary‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Extension Path Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Detail Record View‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.PAGE 91 OF 271