On-Line BBCR User Guide - BT Wholesale

Column Title ColumnAvailabilityFault Action Both 20and 21CNCircuitsDetail Both 20and 21CNCircuitsCase ID Both 20and 21CNCircuitsClosed Date Both 20and 21CNCircuitsExplanation & Possible EntryThis field identifies what action the fault is currently inAppointment MadeAppointment RequiredClosedOpenPower On RequestRetestLog on Request - Request to Service Provider to ask End Userto log on to system and stay logged on while diagnostic testsare being runFirewall Down Request - Request to Service Provider to askEnd User to have their firewall disabled while diagnostic testsare being runSP Action Required - This will normally be accompanied by aCustomer Note which will describe the action or informationrequired from the Service Provider.An icon allowing you to drill down into the specific fault formore detail.A reference generated by a BT back end systemDd/mm/yyyy hh:mm:ssCommentsThis is the basic current status of the faultThis is the BT generated fault number.The date and time the fault was clearedPAGE 211 OF 271