On-Line BBCR User Guide - BT Wholesale

How Do I Get Help?If you have any difficulty running the application thenthe problem should be reported to the eContact helpdesk on 0800 783 5639and select option 1 or email broadband.eco.admin@bt.comIf you have any query regarding the data contained in the downloadedreports, then this should be reported to your owning service team at servicecentre.This guide only explains the operating procedures for basic report download.Further functionality is available within the Actuate application. If you wish touse this functionality, the on-screen help information should be accessed.Miscellaneous Functions, Hints & TipsFrom the „Report List‟ screen there is a link to a „Noticeboard‟; this will takeyou the BT Wholesale Broadband site.On the navigation bar there are buttons marked „TOC‟ and „Search‟ thesefacilities are not enabled at present and should not be used.To ensure that you always view the latest reports remember to set yourInternet options as followsSelect „Tools‟ on the browserSelect „Internet Options‟Select the „General‟ tabSelect „Settings‟ button in the dialogue window, and click „Every Visit to thePage‟