On-Line BBCR User Guide - BT Wholesale

Column TitleProgress DateProvide TypeColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsPossible Entries Format ExplanationDate & TimeBlankADD/MM/YYYYHH:MM:SSThe time stamp of when the entry in the Actuate(Customer Reporting) Database was updated.MAC field is not populatedMAC code entered on the provision order wasgenerated against a current ADSL serviceProvision onCease FlagReceived DateBoth 20 and21 CNCircuitsRejected Reason Both 20 and21 CNCircuitsLMAC code entered on the provision order wasgenerated against a current LLUMPF serviceY Y or Blank determines whether a Provide Order is linked toan existing cease order TAGS on LineDateDD/MM/YYYY The date and time that the order was received onHH:MM:SSthe BT back end systems.BlankBlank – the order is in a very early stage ofAlready Provided / DuplicateEnd User post code is invalidEnd User Telephone number unknownIncompatible Rented ProductsNumber served by non BroadbandExchangeIncomplete CRFAlphanumeric255 Char Maxprogression on BT systemsThe reason for rejections of an order submittedby CRF (additionally see cancellation reasons).Already provided/duplicate – Telephone numberalready has service or current order in progressfor requested service.End user postcode is invalid – Where the postcode given on the CRF is incorrect.End user telephone number unknown –Telephone number unknown or not matched toaddress/post code supplied.Incompatible rented products – Telephonenumber supplied has existing incompatiblePAGE 165 OF 271