On-Line BBCR User Guide - BT Wholesale

WBMC Fault Action Summary – This report lists all faults which are not yetclosed, grouped by Action (e.g. SMC,SP etc). User can also drill down on thevalues for more detail.WBMC Fault History Search - This report displays historical faults (i.e. closedfaults over 13 weeks earlier and within in the last two years, of report being run).User can search by Service ID or Telephone No.WBMC Fault Reason Summary – This report is used to see a summary of openfaults provided that the month and year the fault was received is at least 13weeks older.d) The following new reports are available under „GENERIC REPORTS‟ folder.Order History Search - This report is developed for HE and MSIL. User cansearch on:- Order Number which is mandatory to provide.Asset History Search - This report is developed for HE and MSIL and WBC. .User can search on:-Service Id which is mandatory to provide.Order Pipeline Search - This report is created to view the count of open ordersgrouped by product in the product groups mainly HE, MSIL and WBC. This reportdisplays the orders which are in pipeline i.e. the orders which are neithercancelled nor completed or closed.The Search criteria / conditions available are as follows:Order Type, Order Status, Line Item Sub Status, Products, Search By Date(which includes Order Validated Date, Order Created Date, Contractual DeliveryDate, Customer Required Date, Customer Promised Date), From Date, To Date,Project Reference , Cancelled By ,Cancellation Reason.Old APS AU Service Report - This report shows old AP Set and the currentCustomer details(at the time of Novation) provided that the In Use Flag is „X‟.Report AdministrationAs this sets the view for all users from one SP and also configures the delivery ofemail reports, this type of access is limited to four per SP, two for faults and twofor orders.Faults Email and Orders Email Administration - Use this report to configureand administer your email requirements. To receive email reports the followingselections must be made.Report Format – Choose CSV or XLS.Include Weekends – Select if you want email delivery on a Saturday & SundayZip File – Select if you want the email report to be zipped. (This may be doneautomatically if the file exceeds a certain size).PAGE 122 OF 271