On-Line BBCR User Guide - BT Wholesale

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For Early Life Failure the Dashboard Screen Shot is given:Drilldown Reports :The Hyperlink from area 3(Marked in red) takes the user through to the DashboardMeasure ReportEU Measure SummaryThe screen shot of drilldown report is given below:3Clickingonthesubmitbuttontaketheusertotheaggregateddatae.g.Drilling down from Dashboard Measure Report takes the user through to the EUMeasure Summary (same as repeat faults).PAGE 266 OF 271
Data FieldsCustomer Order NumberAlpha NumericDominant PSID ( Product Service Alpha NumericIdentifier)Closed DateDateCustomer Delivery DateDateSystem Closed DateDateProduct NameAlpha NumericOriginal CRD (Customer required by date) DateCustomer Required by DateDateOrder Validation DateDateOrder NumberAlpha NumericFirst Report DateDateFinal Restored Date (service restored) DateFinal Closed Date ( closed off BT DateSystems)Total OST (Out of Service Time) TimeJob Number(Identification Number) BT Alpha NumericSystemsProduct Code (BT Systems) Code not for Alpha NumericCP useFault Serial Number (Identifier BT Alpha NumericSystems)PCD (Private Circuit Désignation) Alpha NumericIdentifierReport Date/ Time (when Fault reported) Date/TimeRestored Date/Time (Service restored) Date/TimeClosed Date/Time (Closed on BT Systems) Date/TimeFRP (Fault Reporting Point)Alpha NumericProduct Code (BT Identifier) see Product Alpha NumericnameProduct NameAlpha NumericOST STATS BT (working hours excl Time in hoursw/ends Bank Hols and Out of HoursOSTCLKPK BT ( 24/7 clock hours) Time in HoursFault Code (BT Systems)NumericPAGE 267 OF 271
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User GuideCommunication Providers -
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IndexDocument HistoryIssue Date Rea
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Site Access ProblemNew Appointment
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15.9 Feb200815.9a March200815.9b Ma
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the “Upstream” field.16.3e July
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WBC Allocation-Apportionment16.7a N
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16.11b March2009Inclusion of the fo
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2009 Report” report will display
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16.15a October200916.15b December20
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and Cancellation ReasonAlso in the
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3.Fault Category has been added int
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Order Detail Record ViewOrder Progr
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Appointment Slot, Proposed Upper Co
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IntroductionThis document is design
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Each application for access will be
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It is possible to give users access
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Confirmation Required, Customer Upp
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Order Changes ReportOrder History S
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Order History DetailOrder Changes R
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Also in the detail report of Order
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1. Change in data format of “Park
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Fault Summary ScreenFault Progress
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RaisedRejectedAcceptedFault FoundCa
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System Name and the Volume Name of
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Removal of “Installation DN or Te
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Addition of four new data items in
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May 2008 - 16.2e ChangesPlease note
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1) Order Summary Screen.2) Order De
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1. Bandwidth per SP Summary graph i
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All the Orders and Faults reports h
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Cease type : This the type of Cease
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WBMC Order Delta Report.WBMC Order
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BBEUnnnnnnnn (in addition to presen
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Previous ChangesSP Billing Exceptio
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Product Type, Invoice Number, Pendi
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Users With Throttle To Subscription
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eport file may be excessively large
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The report will default to current
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„Line Item Sub Status‟ is renam
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WBC Aggregation Point Access Author
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The „WBC Aggregation Point Order
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Path Order Detailed Report” user
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The „WBC Aggregation Point Fault
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WBC Aggregation Point Fault History
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Aggregation Point Fault Detail Reco
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WBC Extension Path Fault Action Sum
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WBC Extension Path Fault Delta Repo
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Date, Customer Reference, End User
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Case ID, Progress Date, Reported Da
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Date, Original Delivery Date, CRD A
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Exchange Name, XML Batch Number, EP
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Customer Line Item Reference, Inter
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view details of orders which had ch
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Line Item Type, Old Product, VPI 2
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(Bytes), WBC Real Time Bandwidth Co
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weeks older. User can also drill do
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The „Order Pipeline Detail‟ wil
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Reports AvailableReports You Can Ru
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Reports will be available in both t
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Cancelled or Completed over 13 week
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c) The following new reports displa
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Period Type - Select from the drop
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Save - Choose this button to save y
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Order Delta Report - Use this repor
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(Note restriction on dates to 10 da
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AS Policy Information - Use this re
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Column TitleBilling Account /Custom
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Column TitleCancelledReason (Cont
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Column TitleColumnAvailabilityPossi
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Column TitleCustomerAgreed Date /Cu
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Column TitleCustomerEnquiry DateCus
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Column TitleCustomerReference /Cust
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Column TitleDelay Reason(Conti)Colu
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Column TitleDelay StatusColumnAvail
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Column TitleDomain Name 5eCo OrderN
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Column TitleLine Item SubStatus / L
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Column TitleMAC Key /MigrationAutho
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Column TitleOrder StatusColumnAvail
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Column TitleProduct / ProductNameCo
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Column TitlePAT RequiredPAT IP Addr
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Column TitleProgress DateProvide Ty
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Column TitleReview DateService IDSe
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Column TitleColumn Possible Entries
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Column TitleReal TimePacket DropsRe
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Column TitleCustomer BillingAccount
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Column TitleOriginalCustomer NameOr
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Column TitleUpstreamBandwidthCP Nam
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Column TitleMultipleMigrationutiliz
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Column Title ColumnAvailabilityEnd
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Column TitleReason for Changeof Dat
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Column Title ColumnAvailabilityVP_P
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Column Title ColumnAvailabilityVCI-
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Column TitleCreated ByColumnAvailab
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Column Title ColumnAvailabilityCeas
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Column TitleOR RejectionMessageProj
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Column TitleMigration ReasonInstall
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Column TitleRateBandUSRateBandDSInt
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Column TitleCustomerAppointmentChan
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Column Title ColumnAvailabilityOnly
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Column TitleColumnAvailabilityExpla
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Column Title ColumnAvailabilityFaul
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Column Title ColumnAvailabilityFaul
Page 215 and 216: Column Title ColumnAvailabilityFaul
Page 217 and 218: Column Title ColumnAvailabilityFaul
Page 219 and 220: Column Title ColumnAvailabilityInst
Page 221 and 222: Column TitleFirst AppointmentDateAg
Page 223 and 224: Column Title ColumnAvailabilityPark
Page 225 and 226: Column Title Possible Entries Forma
Page 243 and 244: Product Family Migration SummaryMig
Page 245 and 246: WBMC Order Delayed SummaryWBMC Orde
Page 247 and 248: How Do I Get Help?If you have any d
Page 249 and 250: fig 4Order Search by Criteria Scree
Page 251 and 252: Fig 6 Fault Reason SummaryThe fault
Page 253 and 254: UPLIFT CHANGESFig 8 Order detail re
Page 255 and 256: Once you have selected the Ts and C
Page 257 and 258: You can select by month, year and w
Page 259 and 260: Provisions Centrals Details2 - VP-P
Page 261 and 262: By clicking on the Order No the use
Page 263 and 264: Total number of faults cleared with
Page 265: The Hyperlink from the area 7(Marke
Page 269 and 270: Nameof thepersonaccessis fore-maila
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