On-Line BBCR User Guide - BT Wholesale

Date, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Detail Record View‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Search by Criteria - This report is used to searchfor faults by selecting the following criteria: Fault Action, Fault Reason, Fault With,Fault Clear, Exchange, Product, Look at new faults only (i.e. faults raised today) ,Date range based on Reported Date or Closed Date. Based on the inputprovided and the selected criteria‟s, User can view the report named “WBCExtension Path Fault Summary Screen”. From “WBC Extension Path FaultSummary Screen” user can drilldown to “WBC Extension Path Fault DetailRecord View” through „Detail Icon‟ and user can drill down to “WBC ExtensionPath Fault Progress Summary” through „Progress Icon‟. From “WBC ExtensionPath Fault Progress Summary” user can further drill down to “WBC ExtensionPath Fault Progress Detail”.The „WBC Extension Path Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Progress Summary‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Extension Path Fault Progress Detail‟ contains the following list ofdata items:Data Items:PAGE 96 OF 271