On-Line BBCR User Guide - BT Wholesale

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Column Title ColumnAvailabilityFault With Both 20and 21CNCircuitsExplanation & Possible EntryService Management CentreService ProviderCommentsThese are the possible duties within theBT repair process that might be dealingwith the fault.PAGE 212 OF 271
Column Title ColumnAvailabilityFault Reason Both 20and 21CNCircuitsExplanation & Possible EntryFailed ProvisionNo Connection to Blue ScreenInteractive service not availableFault equipment at customerFreeze frameSlow connection rateMajor service failureNo connection to RASNo/red ATMNo synchronisationIntermittent connectionSSB IssuesFailed reconfigurationNo connection to home gateway routerAny 7.xx codeAny 6.xx codeNo web pagesKill the PPPTRF (Transaction Request Failed)QPP (QoS performance problem)PQT Premature QoS session termination)ISP Intermittent connection to Service ProviderMVF Multi VC FaultNSP No connection to Service ProviderVPP VP Provision ProblemPBT Premature Boost TerminationKnowledge Based DiagnosticNFL – Need to check with BTW SPACE OperationsCommentsAll of these are just one line descriptionsof the reason for the fault.PAGE 213 OF 271
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User GuideCommunication Providers -
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IndexDocument HistoryIssue Date Rea
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Site Access ProblemNew Appointment
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15.9 Feb200815.9a March200815.9b Ma
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the “Upstream” field.16.3e July
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WBC Allocation-Apportionment16.7a N
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16.11b March2009Inclusion of the fo
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2009 Report” report will display
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16.15a October200916.15b December20
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and Cancellation ReasonAlso in the
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3.Fault Category has been added int
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Order Detail Record ViewOrder Progr
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Appointment Slot, Proposed Upper Co
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IntroductionThis document is design
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Each application for access will be
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It is possible to give users access
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Confirmation Required, Customer Upp
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Order Changes ReportOrder History S
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Order History DetailOrder Changes R
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Also in the detail report of Order
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1. Change in data format of “Park
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Fault Summary ScreenFault Progress
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RaisedRejectedAcceptedFault FoundCa
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System Name and the Volume Name of
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Removal of “Installation DN or Te
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Addition of four new data items in
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May 2008 - 16.2e ChangesPlease note
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1) Order Summary Screen.2) Order De
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1. Bandwidth per SP Summary graph i
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All the Orders and Faults reports h
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Cease type : This the type of Cease
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WBMC Order Delta Report.WBMC Order
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BBEUnnnnnnnn (in addition to presen
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Previous ChangesSP Billing Exceptio
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Product Type, Invoice Number, Pendi
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Users With Throttle To Subscription
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eport file may be excessively large
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The report will default to current
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„Line Item Sub Status‟ is renam
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WBC Aggregation Point Access Author
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The „WBC Aggregation Point Order
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Path Order Detailed Report” user
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The „WBC Aggregation Point Fault
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WBC Aggregation Point Fault History
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Aggregation Point Fault Detail Reco
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WBC Extension Path Fault Action Sum
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WBC Extension Path Fault Delta Repo
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Date, Customer Reference, End User
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Case ID, Progress Date, Reported Da
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Date, Original Delivery Date, CRD A
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Exchange Name, XML Batch Number, EP
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Customer Line Item Reference, Inter
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view details of orders which had ch
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Line Item Type, Old Product, VPI 2
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(Bytes), WBC Real Time Bandwidth Co
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weeks older. User can also drill do
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The „Order Pipeline Detail‟ wil
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Reports AvailableReports You Can Ru
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Reports will be available in both t
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Cancelled or Completed over 13 week
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c) The following new reports displa
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Period Type - Select from the drop
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Save - Choose this button to save y
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Order Delta Report - Use this repor
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(Note restriction on dates to 10 da
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AS Policy Information - Use this re
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Column TitleBilling Account /Custom
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Column TitleCancelledReason (Cont
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Column TitleColumnAvailabilityPossi
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Column TitleCustomerAgreed Date /Cu
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Column TitleCustomerEnquiry DateCus
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Column TitleCustomerReference /Cust
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Column TitleDelay Reason(Conti)Colu
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Column TitleDelay StatusColumnAvail
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Column TitleDomain Name 5eCo OrderN
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Column TitleLine Item SubStatus / L
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Column TitleMAC Key /MigrationAutho
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Column TitleOrder StatusColumnAvail
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Page 161 and 162: Column TitleProduct / ProductNameCo
Page 163 and 164: Column TitlePAT RequiredPAT IP Addr
Page 165 and 166: Column TitleProgress DateProvide Ty
Page 167 and 168: Column TitleReview DateService IDSe
Page 169 and 170: Column TitleColumn Possible Entries
Page 171 and 172: Column TitleReal TimePacket DropsRe
Page 173 and 174: Column TitleCustomer BillingAccount
Page 175 and 176: Column TitleOriginalCustomer NameOr
Page 177 and 178: Column TitleUpstreamBandwidthCP Nam
Page 179 and 180: Column TitleMultipleMigrationutiliz
Page 181 and 182: Column Title ColumnAvailabilityEnd
Page 183 and 184: Column TitleReason for Changeof Dat
Page 185 and 186: Column Title ColumnAvailabilityVP_P
Page 187 and 188: Column Title ColumnAvailabilityVCI-
Page 189 and 190: Column TitleColumnAvailabilityPossi
Page 191 and 192: Column TitleCreated ByColumnAvailab
Page 193 and 194: Column Title ColumnAvailabilityCeas
Page 197 and 198: Column TitleOR RejectionMessageProj
Page 199 and 200: Column TitleMigration ReasonInstall
Page 201 and 202: Column TitleRateBandUSRateBandDSInt
Page 203 and 204: Column TitleCustomerAppointmentChan
Page 207 and 208: Column Title ColumnAvailabilityOnly
Page 209 and 210: Column TitleColumnAvailabilityExpla
Page 211: Column Title ColumnAvailabilityFaul
Page 215 and 216: Column Title ColumnAvailabilityFaul
Page 217 and 218: Column Title ColumnAvailabilityFaul
Page 219 and 220: Column Title ColumnAvailabilityInst
Page 221 and 222: Column TitleFirst AppointmentDateAg
Page 223 and 224: Column Title ColumnAvailabilityPark
Page 225 and 226: Column Title Possible Entries Forma
Page 243 and 244: Product Family Migration SummaryMig
Page 245 and 246: WBMC Order Delayed SummaryWBMC Orde
Page 247 and 248: How Do I Get Help?If you have any d
Page 249 and 250: fig 4Order Search by Criteria Scree
Page 251 and 252: Fig 6 Fault Reason SummaryThe fault
Page 253 and 254: UPLIFT CHANGESFig 8 Order detail re
Page 255 and 256: Once you have selected the Ts and C
Page 257 and 258: You can select by month, year and w
Page 259 and 260: Provisions Centrals Details2 - VP-P
Page 261 and 262: By clicking on the Order No the use
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Total number of faults cleared with
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The Hyperlink from the area 7(Marke
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Data FieldsCustomer Order NumberAlp
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Nameof thepersonaccessis fore-maila
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PAGE 271 OF 271
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On-Line BBCR User Guide - BT Wholesale

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