On-Line BBCR User Guide - BT Wholesale

Each application for access will be allocated a username and password which willbe sent to the user by separate emails. Both will be in lowercase.The form asks you to select which reports you want access to. You can have anycombination of those below.Orders - Gives access to reports pertaining to orders.Faults - Gives access to reports pertaining to faults (Note – this does notinclude jeopardy or SAN reports)Dashboards -to aid managers and team leaders in jeopardy management.SAN - Allows users to search to see if end users could be affected by a SAN.MAX products – Gives access to reports pertaining to Line Speed and Servicedetails for any MAX IPstream and Datastream circuitsAdvanced Services – Gives access to reports pertaining to flexing of End UserAccess speed above the contractual base level.Additionally there is one more option which is shown below, but this access islimited to only two SP.Report Administration. This allows the user to set up the columns and thereforedata that will be visible to on-line users of BBCR and AS Reporting within that SP.This column administration is not applicable to either Advanced Services Reportsor Line Speed and Service reports for Datastream Max, Datastream MaxPremium, IPstream Max and IPstream Premium Max circuits. The administratorcan also set up the delivery of email reports (including Line Speed and Servicereports for Datastream Max, Datastream Max Premium, IPstream Max andIPstream Premium Max circuits) where available.Setting up of the accesses will not normally take more than three working days.An administrator must have set up the column administration (see reportsavailable) otherwise a user will not be able to see any fault or orderinformation.Navigation and AccessIf you are navigating to the portal via www.btwholesale.com, the correspondingprocess remains the same i.e.Log-on to www.btwholesale.com.Launch the Customer Reporting.Though, if you notice the underlying URL in your Web Browser once it islaunched – it has been changed fromhttps://www.btwholesale.com:8443/bbtcr/login.jsp tohttps://www.wcr.bt.com/bbtcr/login.jsp.If you are entering the respective URL for accessing Customer Reporting directlyon your Web Browser, please note that the underlying URL has been changedfrom https://www.btwholesale.com:8443/bbtcr/login.jsp tohttps://www.wcr.bt.com/bbtcr/login.jsp.For both the above mentioned scenarios, please look for the new URL in theaddress bar of you Web Browser.PAGE 29 OF 271