On-Line BBCR User Guide - BT Wholesale

WBC Extension Path Fault Date Search - This report allows the user to searchfor faults reported or closed between a specified date range. By default it displaysdate range with one week difference from the day the report is run. Based on theinput provided, User can view the report named “WBC Extension Path FaultSummary Screen”. From “WBC Extension Path Fault Summary Screen” user candrilldown to “WBC Extension Path Fault Detail Record View” through „Detail Icon‟and user can drilldown to “WBC Extension Path Fault Progress Summary”through „Progress Icon‟. From “WBC Extension Path Fault Progress Summary”user can further drilldown to “WBC Extension Path Fault Progress Detail”.The „WBC Extension Path Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Progress Summary‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Extension Path Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Extension Path Fault Detail Record View‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.PAGE 92 OF 271